Dear AFW Customer,
Thank you for your business throughout the years. Over the past 45 years in business, American Furniture Warehouse has always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the new Coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.
We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions for the well-being of our valued team members and customers. I want to personally share out the extra sanitation processes we are taking in our stores and with our delivery professionals, in-home technicians and our customer care specialists to ensure the health and safety of our team members, customers and communities.
We strive to provide a clean and safe store for our customers every day. With the given circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. As part of these precautions, we are revising our store operating hours. AFW locations in Arizona, Texas, and Colorado are back to being open at their regular hours. However, we are reserving a special hour during the day for our most vulnerable customers at all our stores. Common areas, door handles, counter-tops, computers, kiosks and other surfaces are also being disinfected with increased frequency throughout the day. We have also increased the restroom cleaning and disinfecting cycles. Each of our teams have been coached on these extra preventative measures and they will be submitting check lists daily to executive management ensuring they comply with our newly developed sanitation standards.
We have educated our Store Associates and Customer Care Specialists on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping, home delivery or in-home technician appointment.
In our warehouses, we are applying the same store sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.
For Home Deliveries and In-Home Technician Appointments, our teams are also taking extra measures as well to prevent any unintentional spread of illness. As with stores and warehouses, they will be using hand sanitizers and disinfectant wipes between each delivery or appointment and they will be regularly disinfecting their interiors and outside handles of their vehicles. We also offer a new "curb side" delivery service in which our drivers will not enter your home. You will be responsible for the final placement of your furniture.
Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal workspaces, and otherwise to exercise precautionary measures.
Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your AFW experience with confidence. We welcome you to visit one of our AFW store locations. You can also shop our style, selection, and value online via our website and mobile app. Thank you for your continued loyalty to AFW, as we experience these changes together.
Last Updated: 3/28/2020