TERRIBLE HORRIBLE WORST CUSTOMER SERVICE EVER!!! I would never recommend this place to anyone. I ordered a couch/ottoman set that was supposed to be delivered together as it is a set on 12/8 the guys set up the couch and then when I noticed they were leaving i asked where the ottoman was he said it was in back order I told him not to leave till I called the guy who sold me the furniture because of the whole set was not going to be here i would rather wait till it all came the sales man said it was on the wrong truck and would be here before 10:30PM! Next day still nothing i called and come to find out that it was on a truck being shipped here and would be here before Christmas sometime who knows so at this point I have to choice but to wait. I was called Saturday at 11pm to let me know that the ottoman was in and going to be delivered Monday I was so excited I got the call it would be here today between 10-12:30 This moring i got a text saying to be here in 1hr 15min so I wished home from work to get here wait. I called after about 20 minutes I called in to see where they were I'm fursterated at this point iexplained it to the lady on the phone I needed to get back to work and they shouldn't say a time and not be there and needed a time she cussed at me and then hung up then the tech called me said he was 30 minutes out I told him good why couldn't the lady on the phone say that before cussing at me and I hung up on him. But text right away that I was here waiting and I needed to get to work then I got another call asking if I wanted the delivery or not I was like duh yes I want it please just hurry I was seriously so upset I was in tears at this point because I could not believe how the lady talked to me on the phone previously. The lady apologized, said she would listen to the recording and that the technician would be here soon. Again, another 30 minutes goes by i call the delivery guy and ask him how long he's gonna be. He laughs at me and tells me he's on a difficult delivery, and it's gonna be a few hours. I asked him what kind of difficult delivery because i was told he was in his way plus I see his GPS no far he sais ya difficult delivery i spoke to the girl in the office i heard you were mad so I'm like oh you guys are playing games now i get cussed at and you think it's funny to take forever when you right there I told him i can't wait anymore after work I went up to the warehouse to find out what was going on with the delivery and see when they could deliver it.The manager said he would call me then he called me and told me that they are not going to deliver the other half of my couch. If I want it, I can come pick it up or I can get refunded. I told him no I paid for an ottoman that goes with the couch. I need it delivered. I paid for the delivery. I can't pick it up He said that the delivery guy was not going to come to my house. And if I wanted a refund for the couch, I can bring the couch back up there to them. If I had a way to bring the couch up there, I wouldn't have had it delivered in the first place. And if I had known that it wasn't all gonna be delivered in one piece, I would not have had any of it deliveredAnd if I had known that it wasn't all gonna be delivered in one piece, I would not have had any of it delivered. The manager said he didn't know what to tell me. Those were my options. So now I have a 1/2 a couch with no ottoman, and I have been disrespected worse than I've ever been disrespected in my entire life. It's two days before christmas.I've been crying all day from this situation and why with no outcome all And now I'm stuck with half a couch best belive I disputed it with my credit card company I have screen shots of all the lies and gas lighting I will be receiving a refund one way or another trust me. So if you value you time And money and are looking to be treated with some kind of decencency and honesty then this isn't the place to shop because you will get non of that here

Ruin my parents Christmas! We spent literally 4 hours yesterday 12/22/24 in total for a new dining set and a coffee table. Are salesperson was pretty awesome but the customer service/finance person put my parents account on a different person's account which cause a huge mix-up. They were supposed to have Christmas present delivered on Christmas Eve my dad gets a phone call today 12/23/24 saying they can't deliver tomorrow until they pay. Which is total BS since we were there getting their stupid Wells Fargo credit card My mom calls me letting me know this information, so I call and they stare oh yeah the confirmation didnt go through. They blurred out the email address that's on file which is not ours it's the other person's account so I explained to them that yesterday we went back because we saw in the receipt that they were going to send it to some Schumacher person. It was such a whole freaking mess never again will I deal with this company I'll just go and purchase from Ashley's furniture which they sell anyways. Crappy customer service, the people doing the finance dont know what the heck they are doing! What a terrible experience and a waste of time. No manager, i dont need to call you to retell you about our experience. You guys did what you did and were unwilling to fix anything regardless of your fault so we cancelled our order and will take our business somewhere else

I found exactly what I was looking for and I was never harassed by sales staff. They would politely ask if I needed help, but no pressure. This allowed me to take my time and do comparison shopping before making a decision on a new recliner and lamp. The pickup process was efficient and everything went smoothly. Great prices on my purchase. I will definitely shop here again.

Response to the reply below: Your response is RIDICULOUS. These are TWO DIFFERENT PRODUCTS. This isn’t a SLIGHT VARIATION. The SKU was completely different. I find it VERY concerning that the person who chose to provide this insane response to my review CANNOT TELL THAT THESE ARE COMPLETELY DIFFERENT. Do you need your vision checked??? Maybe you shouldn’t be selling furniture. I think we found the problem. Original Review vvv We have had the worst experience trying to purchase some dressers. We purchased two at the same time, identical, but one was in a different warehouse. It took an extra month. 1. They called me after a couple weeks and scheduled delivery. I rearranged my whole day only to find out it was some “mistake” and someone read something wrong. 2. A couple weeks later, second dresser arrived smashed. They wanted a technician to repair it. I told them to take it back, that I paid for a brand new dresser. 3. Dresser arrived over two months after the first order. They actually had it in last week and failed to call me. I called them and found out it was there. They scheduled delivery this morning. THEY SENT THE WRONG DRESSER! I couldn’t even believe it. Now I’m worried that I won’t be able to get the second piece and that my bedroom furniture won’t match after all this money. I received a call shortly after from customer service rescheduling delivery for Sunday. I tried to confirm all the details with her, so hopefully it works out this time. Update: I was forced to drive 45 minutes to this store just for the privilege of speaking with a manager. When I arrived I was absolutely livid. The managers were rude, dismissive, and incompetent. Both of THEIR delivery drivers SAID that this was NOT THE SAME SKU NUMBER. They both checked the dressers and confirmed this. When I got to the store the managers at the store said QUOTED VERBATIM “I don’t know anything about SKU numbers.” Now, mind you, customer service said the manager were “too busy to talk to you right now. They will call you back AT THEIR CONVENIENCE.” The MANAGER HIMSELF said “it’s a Friday morning. We aren’t busy.” And they definitely were not busy, because I had not one but two managers following me around trying to sort this out. I added additional photos of the top and front of the original dresser delivered. I checked the floor model and it was very similar to this dresser. It ABSOLUTELY DID NOT HAVE ALL THESE WHITE MARKS SCRATCHED INTO IT EVERYWHERE. Then the manager tries to double down and said (again a direct quote) that the lines I’m seeing are just “natural wood variations.” THE HELL THEY ARE!! These are CLEARLY in PATTERNED MARKINGS. I even asked customers in the store and they all agreed they were NOT THE SAME AT ALL AND THAT ONE IS CLEARLY MARKED. This manager also basically scolded me like a child for not just going through their customer service. I said “I’ve been dealing with customer service for three months and I’m WORSE OFF.” Just remember folks, if this happens to you or anything similar, you’ll be treated the same way. Heed the negative reviews because they artificially stack good reviews. It’s not an accurate assessment of this awful business.

Always great service!! Needed a switch fir a recliner we got 7 years ago and they had it!!

Awesome Store and Great Staff would recommend this store to anyone needing furniture Thank you American Furniture!

Purchased a sofa and love seat for my mother in April of 2024 and the foam inside the seat is already deformed, placed a warranty claim and I was told the following: "After review, the photos do not align with what we would consider as manufacture defects on our furniture. This looks to be caused by normal wear and tear/cushion settling, flat stuffing within the cushions is due to use within the home and not a flaw in the manufacturing of the product." Foam they are using should be durable and long lasting and should not deform within a few months. Caution to all people who are looking for home furniture.

It is absolutely perfect. Today (12/15/2024) they had someone dressed up as Santa and someone as the grinch, the grinch was so funny and Santa was too. The staff were nice. Oh, did I also say my aunt works there? I visit her alot when she's at work and it's so cool, everyone is happy and it's a good experience, I love it

AWESOME WORK TEAM!!! YOUR service was Fast, Efficient AND MOST IMPORTANT, CARING . Thanks to everyone within your Warranty Chain of service. Please, keep up the good work. You guys have restored my faith in CUSTOMER SERVICE.

Great store but their loading people suck they slammed my furniture around like a potato sack. Very sad. The manager Debbie turn her back on me and discriminated against me for telling her that her team was throwing my stuff around. Then I contacted the manager Marcelo and he took their side instead of helping. Once I arrived to my home I opened the furniture and bingo is all dirty and cracked. Please don’t spend your money here.

Very disappointed. I purchased a dresser online for pickup. I used my digital debit card for the purchase. When I went to pickup my order I was denied the product because I didn’t physically have the card on person. I was able to provide physical ID and showed my banking app with the full debit card number/expiration date available and was told I am unable to pickup my purchase without having the physical card. My option was to refund the product and use another card or just a refund in general. This was extremely disappointing being my first time using AFW. I will not be going here again.

I bought a Sleeper sofa from American Furniture Warehouse in Sun City. Before purchasing it, I verified with the salesman, which mattress it would come with. When it arrived it had a totally different mattress with it, that I do not like at all. I called and spoke with customer service, who told me I needed to talk to my salesman. My salesman, Carey, never called me as I was told. I called back multiple times and kept getting the run around. I never did hear from the salesman. Now I am told I can pay extra to have the mattress I was told it came with. Very disappointed that these people don't stand by their word. Don't trust them, they lie.

The employees are rude. Terrible customer service

Absolutely the best selection and prices in the valley.. If you can't find it cheaper at American then you aren't looking very hard.. Great service and quality..

1st time terrible experience, waiting 1hr to pick up after check in, rude service

Nice stuff in there

I have lost all faith in American Furniture Warehouse. I had come in to buy a couch on 12/01/24. They had explained to me everything which was expected ( text the day before delivery with estimated 2 delivery hrs window). I was led to believe the delivery would be 12/05/24. I was not texted on 12/04/24 so I called to confirm the delivery window. They assured me it was going to be delivered that date between 1:00pm-3:30pm. At this point my living room is completely emptied, so the delivery folks didn't have to struggle, I rearranged my entire day for this delivery. At 3:00pm I decide to call customer service and they told me that it's actually store pickup. I was so upset because I had called the day prior to confirm. She rudely dismisses me saying that the person I talked to was looking at the wrong order or something. I was now transferred to another person to set me up with delivery. This person told me I now have to pay the delivery fee and that there's nothing they can do for me. I was upset so I was going to give up and just set up the delivery for 12/07/24 as they had told me this was the soonest time. They again had trouble charging me this delivery fee due to tech issues on their backend. now I'm more upset.I ask again if they could wave the fee or anything complementary to make me feel better. This was not my fault and I had done my duediligence to confirm things were set up properly. After the 5th time asking, they waived half the fee by giving me store credit and applying it to the order. So now they are liars saying they could not do anything to help me. Now again they transfer me to another person to manually give my credit card information. After taking my delivery fee, they tell me the soonest they can schedule the delivery is 12/08/24. Are you kidding me ????? Another liar. I finally give in and agree to the day. They gave the the same instructions as they told me when I bought the damn couch and I simply ask "ARE YOU SURE?" I have no faith that this couch will arrive. This makes me extremely sad because I have been a loyal customer since the day the opened.

AFW Sales Associate Daniel Rogers professionalism helped me find a good alternative to my original purchase plan he took the time to hear my needs and was able to relate them to a matched available product. He spent the time that I needed, which took several hours in locating 10 furniture items needed.

The staff are very helpful. We purchased a couch and a baby crib set and it was super easy to pick up our items.

Plenty of variety. Didn't qualify for financing (Wells Fargo is awful). They need to offer more options. Friendly staff.

Very bad Services . Nasty

First and last time I buy from here ! My experiece was just painful the way they do their process and the way some of the employees behave no all buy some especially the guys that load your furniture.. I wanted to buy American wanted to come here and do my shopping but not a good experience one of the items I purchased was terribly damaged when I went back to get a replacement the replacement was worse than the original.. awful!

Purchased my couch from here! Small hiccup with delivery dates but customer service rectified the situation so it all worked out.

Buyer beware! Spend your hard earned money elsewhere! Bought a large couch with chaise a couple of years ago. The chaise section began sinking and not bouncing back after sitting on. I provided photos to AFW. I paid $100 for replacement cushion and installation. Installer told me that it may fail again and I would probably need to get a high density foam cushion. Sure enough, shortly thereafter it was worse than before replacement. I had to hire an independent upholsterer and paid an additional $220 for proper high density foam. The couch should have been manufactured with proper foam initially. I again contacted AFW requesting a refund of $100 for the useless replacement. Because I didn’t send additional pictures before replacing with high density foam, AFW said I was out of luck. I paid $1400 for the new couch and now I’m out an additional $320 total to make things right. Very poor quality and customer service.

They took All my money... I have some beautiful furniture...

Zack was so great with helping my husband and I pick out furniture for multiple rooms in our home. His eye for style and his friendly personality was more than we could have asked for. We recommend AFW and Zack for all your design needs. Thanks so much!!

Always quick, friendly service. We were in and out within 30 mins. The salesman who helped us, helped select our items, ordered it, and set up delivery. He was fun, laughable, and very informative. Would highly recommend this location.

Glad to know you can send pallets but cant actually put pieces on them, so when does glendale actually start working if at all?

This place is big scam and I will never buy anything anymore from them worst experience

Great prices and excellent selection of home furniture 👌

Do not order on the website!!!! It will give you an error, but charge your card. This has happened twice. No order and out the money until it drops off as a pending charge.

First time shopper! I was blown away by my experience! I went to look at one couch and there were like 10 other ones to choose that were similar. So many choices! My experience shopping was so positive. No one “bothered” us while we looked around and when we were ready to purchase, Robert was so fun to work with. He was actually fun! I can’t wait to go back to purchase my next item when I need it. What a great experience! I can’t speak highly enough of this store and Robert!

My wife loves this place. Great prices descent furniture

Excellent Service

The only thing I don't like from american furniture is that if they're delayed for the item, they will not call you right away i have to come and find out. When is it going to be arriving? And they tell me that it's been here for a week.I'm, they're not sure why they haven't called me or set up a deliver

Our overall experience was Awesome! From the product selection; to the salesman and even the delivery staff. 🤙🏼

I've bought several items from AFW and am very pleased with everything. Good quality priced right.

I love this place. It's HUGE! They have the best inventory around, and they have a lot of great deals. You won't be disappointed. If you need new furniture, this is the place to go.

Oh my God I love the service I received and the guys working is so Amazing

Muy buen servicio y muebles de calidad

We furnished our entire 2500 sf home, wall to wall with AFW. Huge selection, knowledgeable sales staff, great delivery service. Quality Furniture!!

Bought a new chair 💺 today at a steal of a price. There's so many choices in there it's mind boggling.

Wow what a great shopping experience.. I hate going into those big stores with a lot of sales people…first of all you don’t know whose is going to help you and you just hope that person is knowledgeable about the product and not pushy…well Carey was very professional & knowledgeable about the furniture… he wasn’t pushy at all and let us wander around that huge store on our own until we found something….i would definitely recommend AFW for your furniture needs & hopefully you will have the pleasure to be introduced to Carey…Thanks again.

Kent went above and beyond in helping us to find everything we wanted. He spent a lot of time going over multiple scenarios for me and my wife. He was attentive but never pushy and we left with everything we wanted for our new home. Thanks Super Man Kent!

Furniture is alright. The pre put together furniture you get ends up falling apart within a month. What I’m mainly here for is the financing aspect which is quite horrible. With American first finance you think it’s great pay it bit weekly for what the price is. Yet here I am 7-8 months later continuing to pay. As I do the math I’ve already payed $600+ more than that I signed to. I also still have a remaining balance. I’m paying an extra $1200 on top of what I financed at AFW. ABSOLUTE BS

Always a great deal here

There customer service is terrible

Huge shout out to Johnathan!!!!!! Thank you so much for your help in selecting the perfect couch for our home. He was very knowledgeable fun to work with and easy going on making sure it was our decision at the end of it all. Cant wait to come back for our next home additions.

Overall, the sales and purchase experience was positive. Emma provided exceptional service, offering assistance when needed while allowing us space to browse independently. She checked in periodically to see if we required any further help, demonstrating a great attitude, strong product knowledge, and a professional, can-do demeanor. We truly appreciated her service. However, the experience with the other customer service team members was less than satisfactory. After losing a notebook in the store, I approached three staff members, but they displayed little interest in helping locate it. The notebook had been placed in the lost and found area, yet none of the staff took the initiative to check thoroughly. Eventually, I found an associate who confirmed it had been turned in. When I returned to the service desk, the staff member was reluctant to assist further, insisting on contacting the associate first. After a delay, she eventually retrieved the notebook, but her attitude and lack of customer care were disappointing.

Tbh this is probably the 1st furniture store I've been too where every customer service member that came up to us had a friendly attitude & kept asking us "Can I help you with anything?" Not once were we ignored & the prices are we within budget highly recommend Keep up the great work 👍

Easy shopping here with no pressure. Furniture speaks for itself. Customer service is very good. And delivery made easy!

AGAIN, THE COMPANY HAS FAILED TO DELIVER. MY COUCH HAS BEEN REPARED 3 X IN Less THAN A YEAR. WHEN DELIVERED BACK THEY DIDNT BRING THE CORD FOR RECLINING. CALLEd 2 days ago. No contact, so called today. No sx mgr has called back as promised. Asked for a customer sx mgr and was transferred back to original queue. No one is accountable, no timelibes are given for when someone is suppose to call. So after purchase of a $2K couch, that has had to repaired 3 times, nooone wants to talk to me about this missing cord, and the rep just transferred me into a queue instead of to a mgr. So I have to be at their mercy. REALLY POOR SERVICE, SO THINK TWICE.

Got a new couch and bed w/bed frame and they delivered in and out in under 20min great service.

Zach Lewis is an amazing sales associate. My husband and I have come in quite a few times and he’s helped us each time. He is very patient since there are times that we are not sure what we are looking for. You really helps us to find what we need. We will be back and will only We only ask for Zach!

Updating review again... Received the furniture today! Luv them! First they said delivery would be Tuesday, then they said 2 weeks later, but it ended up being today Saturday. So I am relatively happy about that. I don't know why they couldn't give me more accurate delivery date from the beginning. And if they truly don't know for sure they should say that, and then give me what the latest date would be, but never give some early delivery date that is highly unlikely and will just disappoint the customer when it isn't delivered then. This is the reason for 4 star and not 5. Updating review... Last week I spent a lot of money and the floor person said I will get my items Monday or Tuesday at the latest of this week! That info was not true at all! Come to find out my items aren't anywhere in the country and are being shipped from China and are not here yet, and it will be at least 2 weeks! Wow, it would have been nice if they were truthful from the beginning! On the phone the customer service lady was not very nice, she acted like it was my fault and she was annoyed that I was even asking where my items were! Very unhappy! I had never been to a AFW store before. It was very nice inside, and the floor people were very helpful and friendly. I ended up buying a reclining sofa and coffee table that I thought were great! The exact same items are on Amazon for more money, so I would say I got a great deal at AFW!

Always like visiting Afw you can browse as much as you want with absolutely no sales pressure. The best way to do business, and the prices are very reasonable. We have bought many items over the years with no complaints.

I really love this place!! They have tons of selections no matter what kind of furniture or decor you are looking for. They advertise having friendly, no pressure sales reps, and they really do mean that!! At no time did I feel pressured or intimidated to make a purchase and i was in there for over an hour or 2. The sales reps that I did speak to were very friendly and informative. The prices are extremely reasonable as well, which is rare in modern times.

Not a great selection of bedroom funiture and overpriced

Absolutely LOVE this place! Good deals, quality products and reasonable prices. Staff are always helpful and polite without pressuring you to buy.

This place sells cheap furniture they had better quality in previous years.

I have bought things from AFW and always had a good experience until this time, I purchased 4 sets of bed frames, and one of them came dirty and looked used had a rip on it the screws came in a zip lock bag and had screws missing I spoke with customer service who sent me out a new one after the picture when I received the new one it was still missing screws that I needed to assemble I spoke with Melissa who was great and offered me 50 dollar credit and got thebouece for me she said I had to go to the warehouse to pick it up and when I get home to ser up the bed the one of the pieces to headboard won't tighten due to the threaded hole been stripped is frustrated that my 9 year old daughter won't have a bed to sleep again cuz they can't get it right the 1st definitely the worst experience I've ever had