We have 7 distribution stores across Colorado, Arizona, and Texas:
The limited warranty will commence on the date you receive your furniture, referred to here as Warranty Commencement Date. For the first year from the Warranty Commencement Date, your furniture is warranted against non-excluded defects in workmanship or materials to the original purchaser. (see list of exclusions below) During the 1st year from the Warranty Commencement Date, American Furniture Warehouse (AFW) will repair or replace (at no cost to you) any defective part(s) and pay all authorized labor costs associated with the repair or replacement of any parts to be found defective, at its sole discretion. A trip charge of $25 will be assessed for all in home service tech visits or if AFW picks up merchandise from your home for repair in our shop. If it is determined by AFW that the furniture does have a defect in workmanship or materials the trip charge will be refunded. If you request repair of an item not covered under warranty you will be responsible for charges for labor, transportation, and materials.
During years 2 through 3 from the Warranty Commencement Date. AFW will repair or replace any parts for power/motion components including moving parts, motors, wands, sleeper mechanisms and reclining mechanisms found to be defective, to the original purchaser. American Furniture Warehouse’s liability is limited to the replacement of the defective part(s) ONLY with the purchaser responsible for all service, installation, and transportation costs associated with the repair.
After the 1-Year Limited Warranty. AFW will charge a one-time service tech fee of $49. Additional labor charges of $25.00 per hour will be added for assessment, installation, transportation, and labor repairs. Estimates for repairs will be submitted to you for approval before repairs are made.
For out of warranty items, AFW will attempt in-home repair services for a one time trip charge of $49 and $25 per hour for labor. Not all repairs can be done in home, AFW will charge a one time, non-refundable pick up fee of $59 if your furniture needs to brought in to one of our service shops for repair. Labor charges of $45 per hour will be assessed if repair is possible and final estimate is approved. Payment must be processed before any repairs are done. In-shop pick up service is only available in greater metro Phoenix, Houston and Front Range areas of Colorado.
After year 3 from the Warranty Commencement Date. AFW will service any part(s) found to be defective. The decision to service, repair or to replace defective parts under this Post Warranty Service shall be made by AFW at its option and in its sole discretion. You are responsible to pay all service fees, installation charges, transportation charges, and physical part(s) costs. Part(s) prices will be charged on an individual basis. Estimates for repairs and parts will be submitted to you for approval before any repairs are made.
Floor models are warranted against manufacturing defects for the period of 90 days from the Warranty Commencement Date to the original purchaser. During the 90 days AFW will repair or replace at no cost to you any defective part(s) with the purchaser responsible for all service, installation, and transportation cost of said part(s). After the 90 Day Floor Model Warranty expires, Post Warranty Service will be initiated.
This warranty does not apply; (a) to any damage caused by abuse or neglect or misuse of product in a way that it was not intended; (b) if there has been any repair or replacement previously by an unauthorized person or company; (c) furniture used in a commercial or non-residential setting; (d) furniture sold as-is/one-only; (e) furniture that was improperly maintained, including but not limited to: the use of harsh chemicals, water damage, pet damage, mold, fabric fading or discoloration due to exposure to the elements, the use of incorrect bed support systems or bed frames; (f) normal wear and tear including but not limited to: piling, wrinkling, seam separation and foam cushion settling; (g) natural wood gran characteristics including knots, cracks as well as color fastness or dye lot variations; (h) any product found to be in an unreasonably unsanitary condition; (I) the limited warranty excludes claims made outside of American Furniture Warehouse’s servicing areas.
Any damage must be reported, and pictures provided to AFW, within 48 hours of receipt of merchandise. Returns other than for manufacture defects will be subject to a restocking fee. Mattress warranties are covered by the factories separate limited warranty.