No, Apple and Samsung pay can only be used in-store only. It will not be valid at the time of pick up and a physical card must be present.

No. Web orders can only be picked up by the purchaser whose name is on the order. Matching valid ID and physical credit card are needed to release your order. This is for your security.

7 days. After 7 days we will refund your credit card and cancel your order.

No. Larger items like sofas, bedroom pieces, dining room furniture, etc. is stocked at our distribution centers. For pick-up location information click here. We do stock some smaller items and accents at our showroom locations. Find one near you.

10:00 am – 10:00 pm 7 days a week.

You may proceed directly to the check in area. There, they will ask you to show your receipt and a valid ID. To authorize someone other than yourself to pick up your order, you must contact our Customer Service department. This is to protect you and AFW from fraudulent activity.

No. You must check in first at the pick-up desk. Your order will not be pulled to the pick-up door until after you check in and your order is verified.

Wait times will vary depending on time and day. Weekends between 1:00 and 4:00 pm are the busiest times and wait times may be 45 minutes or more.

No. Pick up orders are loaded in factory packaging. This may or may not be a box. Some items will be boxed while others may be wrapped in plastic or a bag. Packaging can vary widely between products and factories. Most dining chairs are assembled by AFW and will not be boxed.

No. Almost ALL furniture will require some assembly. Many items are flat-packed from the factory and require more assembly.

We will not tie any product on the top of your vehicle. All items must be able to be loaded safely and securely inside of your vehicle or in the bed of a truck or trailer. AFW reserves the right to refuse to load your vehicle if we determine that your purchase cannot be transported safely or may be damaged in transit.

Yes. Trucks are available on a first come, first served basis and use is limited to the transport of merchandise between AFW and your home. Cost is $19 for the first 75 minutes. The following documents are required:

1. Valid driver’s license
2. Proof of insurance
3. Major credit card in the name of the driver

AFW will not be responsible for damage to your vehicle or merchandise due to product shifting, rubbing, improperly loaded product or overloading of your vehicle. We will not pick up any items to be returned that we did not deliver.

Hardware isn’t always in an obvious location in the box. Before discarding packaging, make sure you have thoroughly checked for all hardware that is required for set up and assembly. On sofas, sectionals and recliners, legs or other hardware may be stapled or zipped in the dustcover underneath the item. Please check carefully for parts.

Delivery orders must be cancelled by 10:00 am the day prior to your scheduled delivery date. After 10:00 am, you will be charged a $45 handling fee. Direct ship orders may be cancelled before 5pm MST the same day the order is placed. If the order is placed after 5pm MST, you have until 5pm the following day to cancel your order.

To cancel your order, please contact customer service by filling out our form on our contact page.

To initiate a return, please contact customer service by filling out our form on our contact page.

They will provide you with instructions for returning your merchandise.

Yes, please note that you will be charged a 15% restocking fee for all returns or exchanges.

Once your product has been received and inspected we will issue a full refund minus a 15% restocking fee. Depending on your bank, it may take up to 10 business days of processing time.

If your product arrived damaged, please contact customer service by filling out our form on our contact page.

If your product arrived damaged, a replacement will be given. Damages from manufacture defect or shipment are not subject to a handling fee, and will be credited a full refund.

Direct Ship / Drop ship items are shipped directly from the vendor to the listed shipping address you provide. When you submit an order for these items, we promptly review the order and send it to the corresponding vendor for processing and shipping. If you request a cancelation, we will send your request to the vendor, we will then follow up with you through email as soon as we have a reply from them (on whether they were able to cancel or if it could not be canceled due to the merchandise having already been shipped).

If the merchandise has been shipped you will then want to receive the merchandise (you will be forwarded tracking details to follow along until delivery has been made). Once you have received the merchandise you will want to contact us to request a return. Handling fees can apply (of at least 15%), pickup fees (if we are to pick up the item(s)) can apply. You may need to ship the merchandise back, if that is the case, you would need to incur the cost of doing so. We cannot guarantee changes once a package has shipped.

Yes, all products have a 1-year warranty unless otherwise stated. The AFW warranty only covers manufacturer's defects and does not cover normal wear and tear.

Yes, motors specifically used in reclining furniture for lift or reclining purposes have a 3-year warranty. Please note that massage chairs are not part of this category and fall under the standard 1-year warranty.

No, AFW does not reapir TVs. Service is done in the home by a factory-authorized repair technician. Please contact the manufacturer for more information.

You can schedule a repair via the LG website or by calling 1-800-243-000.

You can schedule a repair via the Samsung website or by calling 1-800-SAMSUNG.

AFW allows for a 90-day "break in" period, which allows the mattress to be broken in as well as giving your body time to adjust to the new support. All AFW mattresses come with a limited warranty that covers manufacturing defects only. This limited warranty is provided only to the original purchaser and is not transferrable. The warranty begins from the date of purchase. You must have the receipt and law tag for warranty consideration.

To redeem the warranty the mattress must be in good condition and not otherwise damaged or abused. If the mattress is stained, soiled, ripped, or burned the warranty is void.

Lift motors in lifestyle adjustable beds with a wired remote have a 5-year limited warranty. Lifestyle adjustable beds with a wireless remote have a 20-year limited warranty.

Please view the warranty page for details.

Yes. AFW gift cards can be purchased and redeemed online or in any of our stores. For gift cards purchased online, an email will be sent to the recipient with the card number and pin.

Please note: gift cards purchased in stores prior to November 26, 2021 do not have a PIN and cannot be used for online purchases.

Gift cards can be purchased online in denominations of $25, $50, $100, $250 and $500. Gift cards purchased in-store can have a value up to $5000. Both can be used either online or in stores.

No. Gift cards can only be loaded at the time of purchase. They can be redeemed on multiple purchases until the value is depleted.

No. Gift cards do not have expiration dates.

No, there is no fee for holding a balance on your gift card.

For online purchases, you can enter your card number and pin at checkout. The process is the same for electronic or physical gift cards. To use your electronic gift card in stores, you must have the card number and PIN that were emailed to you.

Refunds or returns are applied to the original gift card and not refunded in cash. Please do not dispose of physical gift cards.

No. Old gift cards must be redeemed in-store and cannot be exchanged for online gift cards.

Yes. If the remaining balance is less than $5, it can be redeemed for cash.

No. Each gift card will require a separate transaction to purchase. However, you may use multiple gift cards for a single purchase online or in stores.

You can pay difference with a credit card after applying the gift card to your purchase.

Please treat your gift card or electronic gift card and pin like cash. Gift cards cannot be replaced if lost or stolen. American Furniture Warehouse / AFW.com is not responsible for unauthorized use of lost or stolen cards.

No. Gift cards cannot be purchased with financing accounts.

A finance purchase is a contract, and specific rules are in place to protect the purchaser and the finance company.

AFW requires that all billing information must be verifiable and match 100% in order to complete a Finance purchase.

Finance orders can only be placed online by the account holder.

Delivery orders will only be shipped to the billing address on file with the finance company.

Customer Pick Up orders can ONLY be released to the Account holder with their valid government issued ID in hand.

Purchase of gift cards via Finance is not allowed.

ID must be a currently valid US Federal or State Government Issued ID that’s verifiable.