We own a successful, home staging company and always use afw when we're in a pinch.

NO PETS ALLOWED!!!! Thanks but I’ll shop somewhere else!

Went in to look for furniture and received no help while in the store. After approaching the front desk to try and purchase a chair I was told they did not have it stocked at this location. Save your time and look elsewhere for furniture with another business that has inventory and cares about its customers.

Always good prices, and even find things I didn't know i needed!

We have been customers of American Furniture Warehouse for multiple purchases. This last transaction was fraudulent and a bait and switch. We purchased a Leather Coach and Recliner Chair, when delivered we noticed that the furniture was not what we had purchased on the showroom floor. The furniture sat up higher and leaned further back causing me not to be able to touch the floor when sitting and causing strain on my neck because the chair sat to far back at an angle. We spoke with Customer Service and they said nothing changed with the manufacturer. We went back to the store to make sure we didn’t make a mistake; the furniture was comfortable and exactly what we choose on the appearance . We studied closer and flipped over the furniture in the store . Low and behold we found out the problem, the manufacturer changed the underneath hardware and was completely different from what they had on the showroom vs what was delivered. The manager stated that we had to talk to Customer Service, we did so hoping to be able to get new furniture with the old components. I was treated horribly and felt like I did something wrong when it was out of my hangs. They tried to make it right by changing the hardware, it was the same exact pieces and did not change anything on comfort. So of course I called again, this is an inconvenience, not only a bait and switch. The lady who took our call was rude and not helpful, she stated since it was within a timeframe that we would be charged to send it back and also loose monies on it for a restocking fee. This is a joke! Now we are stuck with furniture that is extremely uncomfortable. They lost our business and we will never shop there again.

I have been waiting MONTHS on a piece for my file cabinet. Every time I’ve called they kept sending the same piece which was the wrong piece like I had stated to them. So then a technician came to the house and he stated to me that piece is correct and then realized he was wrong. Why would I keep calling if the piece was correct??!! So the last time I called the woman said she was going to figure it out and get right back to me. NEVER CALLED BACK! Terrible customer service can’t even send me the right piece I need.

Best warehouse in COS, low prices and great deals. The team is amazing and polite. Thank you guys

Much better value than any other furniture shop in Colorado Springs. Shop here first and avoid any frustration! Great sales staff with no push whatsoever. We were extremely pleased with Robert (Bob) Kashner as our consultant/salesperson.

I have purchased from this company previously but in a different part of the state. This time around I needed to furnish a whole 3/2. Kurt was AMAZING. Not for one second did I feel pressured, even when I was struggling to pick a living room set. He heard me out, was honest, and didn't get upset when I took my time to make my choices. Even after the visit I thought about a few other things that I might need in the near future. Not only will I 100% choose this location, I will ensure that I work with Kurt again. I felt so valued and respected. To top it all off everything was SO affordable. 10 stars to Kurt!!!!

We came into buy an office chair. Wonderful, quick experience.

Joke when it comes to filing a warranty claim. Reached out to CS to see if they received it. Get a cut-paste response. Did you even read my email? Tried multiple times to file claim mobile and computer. Once you click submit it just freezes. Then like I said prior. Getting any assistance from CS is dead end road. I just updated all my furniture through them two years ago spending a LOT... Won't be going there the next time I change it all up.

Sales associate was very knowledgeable about the items we purchased. AFW Definitely has the best prices for furniture. No hidden charges. Everything was explained about the delivery process to include cost and set up. They also take the packing materials with them.

I bought one of the Signature Design by Ashley love seats and chaise at the end of September. I am very happy with my order. It was reasonably priced, and beautiful. Darren B was super helpful during the sales process, especially because I have never bought a furniture set from a large retailer before. I was a little disappointed with the 3% pickup fee if I was to move the furniture myself. I ended up just using the delivery service they offer which was a flat fee of $79. Delivery was easy and super fast. The drivers were very nice and efficient. While I definitely don't think this furniture will last forever, it does seem to be really sturdy, especially for the price point.

They have just about everything you need for your house.

Darren was a very good salesman, he listened to what we wanted, explained things but let us make the decisions. He was patient. We bought a new bed with an adjustable frame and a double reclining loveseat. We are very please with both items, and the service we got from start to finish. The delivery guys were efficient and friendly and careful.

Super disappointed in AFW. We’ve shopped there many times and never had any issues until now. We bought a mattress for our guest bedroom. We decided to pick it up ourselves to get it quicker. We got it home and in the basement, we opened it up and discovered that they sold us a mattress that appeared to be used. It was very dirty and had a disgusting yellow stain on it with hair woven into it. It was disgusting! I called and was told that customer service was closed and would have to call back tomorrow. When I did, customer service was so rude! I was told I could bring it back and exchange. I was not about to go get another trailer, haul the mattress back up the stairs and take it back to the store and wait for the next “slot” to open up. I bought a mattress believing it was a NEW mattress. I asked if they would deliver it because it was not my fault they messed up. I was told absolutely not. So the compromise to their mistake was me paying half of delivery fee. There was no apology, not even a shocked response that this happened. Shameful!

We love this place. Only place we shop for furniture etc.

I bought a loveseat here and it just got delivered yesterday. I came back to the store a day later and saw another one that I liked more because it was bigger. I called the customer service and spoke with 2 managers over the phone who were not willing to work with me to do an exchange without all the extra fees and delivery. I asked them really nicely that it was an honest mistake and we have not used the loveseat. There was no negotiation. I, being in customer service myself walked up to the counter and had a customer service representative help me in person, face to face. which is always more appreciated. Her name is Kye. She works at the front desk. She took one look at my receipt from the day before and had her own store manager Jordon come out and talk to me. They both took matters into their own hands and made the transaction reversal for the old loveseat without any extra fees and got me the couch that I wanted. This is what I called the phone line for and they wouldn’t work with me :( Kye immediately exhausted all of her resources to make sure that I got what I wanted without paying extra fees. I am so so grateful and I cannot wait to come back and purchase more furniture from this location because of Kye and Jordon. Great job you guys. Also Jenna, A different representative in the customer service area, was extremely helpful getting me with the right associates to get me all squared away without any hassle. This is the epitome of soft skills and great customer service! This team rocks! Thanks guys! 🫵🏽

Eric P took his time to make sure my purchase was accurate. My wife and I enjoyed our visit.

Was scheduled at the store to have a delivery on a Thursday. I cleared out my living room on Thursday and was prepared for them to arrive. However, by Thursday I had yet to receive any word on my shipment. I had to call THEM to receive word that my shipment wasn’t coming. They no called no showed me. (If I did that it would be a $45 fee). I had to wait four more days with zero living room furniture for my shipment to arrive.

Couch I bought from em lasted less then 6 months before started breaking.

We bought a very expensive power couch some years back & at that time was told it was leather & it was sold as a leather couch hence why it was so expensive..well years later and it's all peeling .. it is not leather.. it has a cloth underneath this now peeling hard plastic vinyl like material. Definitely not leather . Maybe a faux material? All I know is we spent over 10 thousand dollars here and now it's time for a new couch and thought we would be coming here forever but now feel like got taken advantage of years ago. Hard material now poking into my skin with cloth is not what we told we were buying. Real leather is how it was described. Me and my family have bought here many many times.. time to find a new place. Terrible

Everyone at this location was very informative, patient and friendly. I literally went there two days in a row before making my decision on reclining couches and sectionals. I was so confused. I spoke with several salespeople. On my 2nd day there, Cameron M. was the best salesperson by far. He gave me great information on the particular couches I liked, which he helped me finally make my decision since I was so confused. He stayed nearby and came back to me to check-in, but did not hover over me (I cannot think when salespeople hover over me and follow me around.) This is why I chose Cameron. He heard my concerns and just gave me some insights he thought may be important to me, and then left me alone again. In addition, the delivery guys were also very good. They were very friendly, worked hard to make sure we got our deliveries in good shape, gave us a little training, and placed them exactly where we wanted. I am very happy with my couches. I am one happy customer.

BEWARE of this business!! Purchased a Huge Bean Bag there. We had it for 45 days ( 15 days over the return window ) and the zipper broke and could not be fixed. Beautiful piece but super cheap zipper. So we spoke to warranty and they came out to assess that this in fact was a broken zipper and they ordered us another one. I was told it will take 1 to 2 months to arrive and that there has been many issues with this particular piece. So if that is the case then why do you continue to sell these items and have these issues only to have many customers having to deal with this? A friend tried to warn me with her experience at American Furniture Warehouse and their horrible return policy and cheaply made products and unfortunately I didn't listen. I will change my review if in fact the product's zipper is stronger but with how things have been going I am not getting my hopes up.

Every Component Replaced Before Finally Getting Money Back Bought Marcus Charcoal Gray Leather Power ZG Recliner to use recovering from shoulder surgery. Very comfortable. Wish it had worked out. Problems, however. Firstly, the charging port fried my friend's tablet. I bought a USB-specific power testing tool just to check this out. It was putting out too much power. Contacted AFW regarding this issue. After sending someone out to check it, they made another trip out to replace the switch/charging component - and would not compensate for tablet. (The replacement was also putting out more than a USB charge should - I would never plug anything into one of these chairs.) They also replaced the motor at this time. So, if you're keeping track, that's all of the electrical. Then, the chair started rubbing on one side when it would recline. (I'm under 200 lbs and never moved it - so not something I caused.) They sent someone out to check it. They then sent someone else out to adjust the chair, by attempting to tighten the back of the chair. It wasn't loose. So, then they sent someone out to replace the guts of the whole thing - the metal mechanism that makes up the mechanical infrastructure. This didn't fix it. The chair back was obviously out of square with the rest of it. The only thing left was the wooden body of the thing. At this point, they finally agreed to give me my money back. Just think of all the labor for this. At least 5 trips out, then the cost of replacement of EVERY component. If they'd swapped out the chair at the first issue (and compensated for at least part of the replacement for the ruined tablet), maybe this would have worked out. But trying to save money(?) at each and every turn ended up being the greatest folly and I tell everyone I can about what a terrible experience the whole thing was. I will say that every tech they sent out - I got to know a lot of them - was great and did they job they had been sent out to do. It was the follow-up call that I got from AFW after each tech left, informing me that they'd send someone else out a week or so later to check things again that indicated the weak link. Each time it was "I'll have to check with the manager to see what we can do next." If it was one manager, fire him. If it was more than one, time to change policy. I looked around on the AFW site at a lot of chairs before and after buying the dud I had. If you find an average rating that isn't 5 stars and a token few fours, for any recliner - ANY, you looked harder than I did. I had to come here to leave a review on Google.

We went in to look at mattresses and bed frames. Kim Morrison was our customer service sales lady. She was fabulous . She listened and showed my mom what she wanted . She suggested a few pillows and matress protectors. I recommend her 5 stars 🌟 I went to tell the lady's at customer service and they laughed at us when we walked away. So they dnt get stars . But overall my experience was great.

I had gotten a loft they were trying to give me a preowned with pieces missing, when I bought a whole new loft so I told them to take it back which they did, & for them to call me for a new delivery date for a new one. I had called them back & waited for 25 mins jus for someone to answer & hang up. So had my grandmother call the store we pick out the bed from & couldn’t deliver on the days I was available when I took the whole weekend off for it to be delivered. I’m so disappointed this was my fantasy furniture warehouse where it had everything I wanted from & once I actually bought furniture they let me down I will not be a returning customer

Horrible delivery service

They did not deliver my couch when it was supposed to be delivered. Spoke with someone they said they would have it delivered on Sunday called back to verify nothing was put in the system so now I have to wait a whole week for my couch. Also.the delivery drivers, wouldn't put the other couch ordered in the basement so my boyfriend had to when he got home. Took him 5 minutes. You seem to be just a number at this store and I will not shopping here again after this experience.

American furniture warehouse has the worst customer service. We bought a very pricy sectional to have it break in a year and half. Of course, they're not willing to help us at all only if we would like to pay hundreds of dollars to repair. I will never do business with them a again.

Yes, the prices are reasonable compared to many stores, but the quality is very bad. My sofa set that I bought a year ago completely collapsed. Frankly, everything I bought from here is worn out and unusable. Their customer service is really terrible. They never respond to your emails or the request forms you fill out on their website. When you call them, they keep you waiting on the line for 45 minutes. I will never buy a product from here again.

The bed is okay however when it was delivered didn't notice that the guys who put together stripped the screws so now I cannot get the bed apart!!!!!

Kim is THE BEST!! My wife and I went there to get our furniture for our new place and Kim was super helpful and simply wonderful!! Will recommend any and all of my friends to go to her for all of their furnishing needs!!! Give that amazing lady a raise, y’all!!!

The Customer Service Department is the worst! They were quick to take my money but refuse to schedule the delivery.

Great selection, friendly staff, competitive prices

They have a wide variety of items most of what's on display is not in stock

Absolutely terrible service. Went in and bought half of our household furniture. half got delivered, the other half was late so when we call to see what's going on, we find out not only is it late but one of the main pieces never got added to the order, we get blamed for not checking our receipts as if the random names and numbers on it can show us anything about the pieces ordered. When we STILL want the item we're told they're waving delivery fees like we didn't already pay them for the rest of the furniture. we're then treated like we're just trying to get free furniture, told directly BY THE RUDE MANGER that there isn't anything we "can do to get a $500 piece of furniture for free", as if we even asked for that, then offered a $100 credit but in a way that makes me not even trust THAT would happen. I get the link to pay that has a much higher number than what I'm supposed to pay, so I call back and I get a nice snide "trust me" from the manager who I wouldn't trust over a convicted fraudster at this point, even more talking over me and even more rudeness. Buyer beware, all they want is your money and when they mess up they will make ZERO effort to make things right without one hell of a fight. I'd rather pay twice the price than deal with this kind of behavior again. I've already reached out to corporate and I've told them once and I'll say it again. I have both of these conversations recorded for proof, I'd LOVE to discuss the behavior of their management with anyone who cares but I won't hold my breath.

Great place for reasonably priced furniture.

Briefly about the main thing. I bought a lot of furniture, spent $9,000. I waited 4 days. Two dudes with a clearly bad mood brought my furniture. It was morning, I thought maybe they didn’t drink coffee. I told myself that I would be polite at all costs, but my patience ran out after 20 minutes when I realized that they didn’t bring much of what I ordered. Ok, I thought it was the seller who screwed up, I’ll figure it out later. 15 minutes after two dudes put two boxes in my office and told me to collect this is your desk. I said that I paid for the assembly, the answer was that it was not our problem. Ok, I said myself, I'll figure it out later. I started collecting it myself. After 10 minutes I realize that there are not enough details and some parts were completely different. Ok I said to myself for the last time. I started calling this great store, after 25 minutes of waiting, I finally heard a voice. I told Asya’s story and the answer simply shocked me. They told me that they apologize for the incorrect information from the seller, but they do not assemble the tables and I need to do it myself, and yes, if you don’t have enough parts, then now it’s my problem and I need to call the manufacturer. Result: a huge amount of time and money was spent, poor quality service was received.

Best furniture shopping experience, to date. The store is immaculate, well laid out, bright, colorful and lots of options. Prices on par and quality of items above par! (No press board junk) All employees were helpful and kind (good sense of humor too, that's always an added bonus!). Drop off of items was so smooth and quick. They had all the items blanketed and shrink wrapped and all ready to use immediately after placement, to which they put all items where you want. Everything came in the door all put together- no on site assembly required (major selling point for us). They also put anti-scratch pads on every leg. They were on time/early and took less than 20mins in all. Would def use again and recommend to anyone. Thank you AFW! 👍🏻

BELOW 1 STAR. I have been a customer with America Furniture Warehouse since 2021. I have purchased over 12,000$ in furniture. When I asked them about returning a queen box spring, they told me it was going to be an additional 89.99. The box spring was 179.99....I'm just surprised at how they lost a customer over 89.99 who spent over 12k in less than 3 years. Look, I'm a disabled veteran who struggles to get in and out of bed every day. I've gone 2 times within a week to make sure the furniture was delivered on time. The sofa won't arrive till the end of August, my end table, the same deal, and I had to go back in order to order something that the original salesperson forgot! WHICH WAS THE FIRST THING I MENTIONED!!! Either way, Enrico and Bob were my salespeople, and they had good customer service skill. Enrico apologized for forgetting the information and waived the sofa to a love seat delivery charge. which still shows up. I'm sorry to the president and ceo of this company. You have some lousy managers who send their customer service representative to handle their problems. When I was in the military, you took it on the chin when you messed up. Seems like the managers don't know anything about accountability at all. Anyways, it's a GREAT way to lose a long-term customer. *P.S. Make sure to look at your receipt because the 89.99 is just the beginning of your delivery charges. Good luck!

We went to buy some furniture at this place and the sales associate was overly cocky. The delivery guy was rude and they couldn’t even help solve our issue. Don’t shop here. But at Ashley’s you might get better service

I purchased this chair 16 months ago. As anyone can see the foam in the foot rest has bowed. Seemingly the manufacturer of this chair did not treat the foam prior to stuffing the chair. I contacted AFW customer service and because I waited past the 12 month warranty they wouldn't do an exchange. I was fine with that, but I was offered to have a technician come out and repair my chair for a fee of $50.50 which was to include the materials to repair the chair. However, when the Tech came on Saturday, 7/20/2024 he decided that he was going to put in a request to have the chair replaced. I was told Customer Service would call me back that evening. Needless to say, I NEVER received a call back from AFW. I had to call them only to be told that no exchange would be made and that they could not give me a monetary discount on some new pieces of furniture I just purchased. I was also told that if I wanted to have my chair repaired I would now have to pay for the repair that was initially to be done for the $50.50 I previously paid. I hate to call out names, but between Jordan the initial Customer Service Rep. who suggested I pay for a Tech to come out and repair my chair and Chris today's Customer Service Rep. I believe I was ripped off for my $50.50. I took photos of my chair and took the photos inside the store on 07/17/2024 and showed them to the employee who referred me to Customer Service. I suppose my advice to anyone using AFW Customer Service make sure if you are told you are getting something repaired for that $50.50 that you get it in writing via work order or email and have the tech repair your item immediately....DON'T trust that you are going to get your item replaced. Trevin was my tech and said that he has been doing his job for over 3 years and in his professional opinion he believed that the chair should be replaced not repaired. You can believe that my new pieces will be thoroughly inspected before I sign for any piece of furniture and I definitely will make sure I don't allow my warranty to expire!! Thank you for nothing AFW. Doris Cooper

We bought a bench from the thorton store that ended up damaged. We went to the COS store and Joseph helped out us tremendously! He went out of his way to get us the help we needed. Highly recommend going to AFW for your furniture needs. Did not have the best experience with the girl at customer return desk. I hope she has a better day tomorrow and learns how to talk respectfully to other customers.

Excellent prices and great selections. Superb quality furniture. Truly worth shopping there

We bought a chaise lounge sofa only had it a few months and it’s already falling apart. The back is really flimsy, the seams are already ripping. Very dissatisfied with this purchase.

Excellent furniture!! I have bought a lot from them! The delivery guys are outstanding and the managers are the very very best!! I love shopping here because they ask if they can help you and then they let you browse. But when you are ready to buy they are extremely helpful!!

Great experience today! I went to multiple furniture stores and I finally found the chair for my vacation home that I was looking for. Gabe was able to find this item for me and also disassemble it (due to shipping). He definitely went above and beyond. Thank you!

Ask them to take your furnitrue out of the box to look it over! They have a 3 strikes it’s out policy as to giving you a piece of furniture that’s already damaged! 🤪 Make sure the pieces you are buying and taking from the ramp are in mint condition before taking it home with you! 😉👍 This will save you multiple trips back & forth.

Mid quality furniture for high quality price. Salesmen are aost as bad as car dealers.

Some sales associates at the store really act like you’re bothering them if you ask questions or if you need help. And I said “some” because there are some that are really nice and helpful. But I’ve always come more of the bothered associate than anything. Other than that, the furniture is great. Not the highest quality but exactly what I need, style-wise and durability.

It is a good place for nice furniture. They have great prices.

We are usually very satisfied with AFW, however, this time around, not so much. We purchased A BUNCH$$$ of furniture in December. One of the items being a sectional couch. There are just 2 of us at home and we each have our favorite sections. About a month ago, I started sitting on a different reclining section and noticed the foot plate was spongy, lacking foam and looked “used.” We called the warranty dept, sent pictures and had a tech come out. After a thorough examination, he said the foam was kinked and didn’t seem right. The warranty dept called after he left and said their determination -based on pictures- was “wear and tear.” There is NO WAY we “wear” our furniture that hard in 6 months, let alone 30 days. Highly Disappointed AFW!

Great selection. Always employees wandering around in case you have a question. Never felt pressured.

I would not bother with this place again. They’re way overstaffed on the showroom, but when it comes to loading, they do not have people. It took a massive amount of time to get the one chair that I purchased from the warehouse into my car. They made a huge job of me backing into the loading bay for the lightweight piece of furniture that I can carry with one hand. This was after the piece was ordered, I was told to come in and pick it up, I had to check in inside, then had an extremely long wait in the parking lot. The guy who directs traffic is a complete and total one of those guys. Never hoped to encounter his kind again, but know I will on a daily basis. The guy loading my chair into the minivan.l acted like it was a big job. It took him like two tries, and I just had to do it myself. I am not a super strong woman but again can pick up this chair with one hand. The whole thing was ridiculous.

The staff was really awesome. We were just shopping around.

Didn't make a purchase (will be later in a few months) but looked around for a while. Was mostly left alone. Two salespeople asked us if we needed any help or had any questions , but left us alone after that.

Great variety

Kim was amazing! She helped us look for the perfect kids frame and mattress for my grandson. Her sense of humor was GREAT! Thank you for providing great customer service Kim :-)

Great selection of beds and already had it delivered and service was hands down

Amazing delivery service, extremely professional, respectful of my work-from-home space.

The showroom is enormous and has everything you could ever need for your home.

Nice and clean and organized with everything I needed to see.

This location is super popular so lots of people and they have some great sales here too

Amanda was very helpful while we were in looking for two major pieces of furniture. She worked with the budget we gave her, and what we were looking for. She made our trip to AWF less stressful and we were able to leave there, not feeling like we spent too much. 😊

Good prices

We were there for less than 30 minutes. We found what we were looking for & a great price. They loaded our item into my pickup, tied it down & home we went.

I don't even know where to start... Let me say that this store has the best prices and best looking furniture! The staff is amazing, always super helpful, and take their time to assist you! My husband and I had an unfortunate situation, and we immediately got helped by the amazing customer service agent Hilda Santiago! We also want to thank the wonderful staff inside the store and the warehouse workers. We appreciate you all so much!

Great place to shop for furniture. Huge selection, no push knowledgeable sales people and very sharp behind the scenes regarding delivery and customer service.

As much as I like the prices it doesn't justify all of the mistakes that were made with my order. First, I ordered a bed frame that was "in stock" but came without the sides. Customer service said 2-3 weeks and they would schedule for the rest to be delivered, when the 3rd week rolled around I called and they said it was already in stock and ready to be delivered? Why I didn't get a call, ill never know. All I do know Is that my brand new matress had to remain on the floor in that time. Second, I was putting together my kid's bedroom set and a the screws used to hold it together were missing, so I called customer service. It all seemed to be settled with customer service saying the part would be delivered in 3 days. After a week I called customer service again and it turns out that they don't carry the piece, it was never sent, and they cant order it for me! Now I have to call the manufacturer and order the 56 screws. I don't understand why they even have customer service if they can't solve customer issues. Update it's been almost 2 months since I've purchases and I have still not got the screws to assemble the dress or set for my kid's room... the customer service is truly astonishingly bad at resolving issues I seriously would love to recommend this store...

Ppl

Our sales representative, Bob Kashner at the Colorado Springs store, was very patient as we looked at various living room displays. His product knowledge was exceptional and we decided on a group ensemble that met our expectations. Dakota, at the front office desk, helped finalize the billing details. We've been customers of AFW for a number of years. The people, the pricing and customer service are the best.