9/29/2018 10:42:42 PM
Great customer service. Went above and beyond our expectations. She has so much patience!
9/24/2018 11:53:07 PM
Wonderful store layout and easy to navigate. We really enjoy saving money and finding exactly what we want when shopping for furniture at American Furniture Warehouse. Thank you
9/23/2018 6:46:35 PM
John Hoody is the best!
9/22/2018 5:06:23 PM
9/21/2018 11:15:36 PM
Always find what we need, always have somebody go the extra mile and then some. Last visit was fun. Seriously great time. Sence of humor is readily available.
9/21/2018 7:02:34 PM
I called in my order and they delivered it in a timely order. We love it
9/21/2018 2:48:10 PM
Great service and stock with the lowest prices.
9/21/2018 11:20:52 AM
Always so impressed with the professionalism and quality of work from these hard working men.
9/20/2018 6:35:29 PM
Excellent salesperson and quality delivery
9/20/2018 2:50:38 PM
I haven’t purchased anything in over a year. Someone needs to make sure they aren’t using my name!
9/20/2018 2:32:50 PM
Your delivery guys are excellent
9/19/2018 5:44:46 PM
Friendly, helpful and incredibly efficent service.
9/19/2018 2:10:06 PM
Great customer service
9/18/2018 4:40:57 PM
The delivery guys were super friendly and very nice
9/18/2018 4:33:51 PM
Jackie (I don't know her last name, she is blond and is a runner) was terrific. She recognized me when I came back for more items. She was friendly, knowledgeable and remembered where I lived and what I was purchasing to outfit my new townhouse.
9/18/2018 2:17:16 AM
Very good experience. Was very pleased with all segments of sales and delivery.
9/17/2018 10:17:58 PM
9/17/2018 9:15:51 PM
Deeyan was awesome ..I will definitely return in spring to purchase more patio furniture from her ...great customer service
9/17/2018 8:50:09 PM
Great products at great prices with great service!
9/17/2018 7:04:57 PM
Great Customer Service!
9/17/2018 5:48:47 PM
Not so great customer service.
9/17/2018 3:25:12 PM
Customer service in buying was great. Delivery was not.
9/16/2018 9:49:52 PM
Excellent customer service! Doug Stambaugh was extremely helpful and knowledgeable. He helped us pick out the perfect bed and guided us through the return process for our old one.
9/16/2018 3:22:22 PM
Everything was pretty simple to schedule. Selection options were wide spread.
9/16/2018 2:27:24 PM
Found exactly what I was looking for online ,then went you the super store and purchased a new sofa and was in and out within less then an hour and was happy with the purchase
9/15/2018 5:23:11 PM
Lots of reasonably priced furniture, however I would like the option of a little better quality and maybe a little higher priced. Most of the bedroom furniture is very cheap looking
9/15/2018 2:58:21 PM
Great selection, service and prompt delivery....
9/15/2018 2:41:59 PM
My couch and rocker recliner are just awesome I got a wonderful price and the quality is very good I will recommend and return to American Furniture Warehouse! They were my final Choice even after comparing other companies! The staff was awesome to no pressure even when I said I think I'll come back I waited to see what they would say and they were awesome! I can truly say that my experience was a blessing:-)
9/15/2018 2:19:13 PM
Everything is fine. One item on back order that the salesman told us was in stock.
9/14/2018 4:49:37 PM
Easiest purchase we ever made
9/14/2018 3:23:52 PM
As usual, great customer service and great delivery service. Deeyan Matsumoto, AFW Sales Associate, is always very helpful, professional, and follows-up after every order we have placed. We are a dedicated American Furniture Warehouse customer and we are very pleased with the products that we have purchased. Great People, Great Service, Great Products, and Great Prices. Thank you.
9/14/2018 2:20:14 PM
Salespeople still approach when not looking for one. Love the selection and the prices. Will always be a customer.
9/14/2018 2:12:03 PM
The delivery was great but sales rep became irrate.
9/14/2018 12:23:47 PM
Happy no very happy yes
9/14/2018 4:01:17 AM
Great customer service and very easy to complete a deal and get your furniture delivered quickly!
9/13/2018 7:13:40 PM
9/13/2018 3:41:28 PM
Customer service is usually good.
9/13/2018 3:03:30 AM
9/13/2018 2:35:00 AM
Wanda was a wonderful help to us in furnishing out condo, couldn't have done it all so nicely without her!
9/12/2018 2:54:41 PM
Returning customer-great service all around
9/12/2018 2:15:50 PM
Delivery was so fast that my wife did not have time to inspect the table. A couple days later found a chip in the wood after signing all was ok in haste. We will not make that mistake again no matter how much of a hurry delivery people are to leave.
9/12/2018 2:13:40 PM
Poor customer service! In store customer service is great, however, the customer service center over the phone was sub par. I believe the woman I spoke to on the phone was the manager or supervisor and she was very rude to my husband and I and almost stopped us from returning a bed frame we had only had in our home for 2 weeks. There is no return policy and the bed was set up but not used. She told us because we have had it in our home it could be dirty by the time pick up was scheduled. She was condescending and spoke to us as second class citizens. Unbelievable.
9/11/2018 10:00:31 PM
Always great customer service and unbeatable prices
9/11/2018 5:57:59 PM
items had some damage not worth the trouble to return to many conditions in your return policy. Will I purchase from you again I doubt it.
9/11/2018 3:08:23 PM
Always people there to help you!
The quality of the furniture is only fair. We had to have the love seat reshuffled and now the couch is bad, but it is over a year old.
9/11/2018 2:44:36 PM
Everything from Sales to the delivery of the product AFW the staffing was perfect. From the focus on making sure we purchased exactly including options we never knew existed what we needed (battery packs for power recliners) and the the type of planning required knowing we were awaiting closing of a new house and final prep for delivery. Certainly first class service that was greatly appreciated!
9/11/2018 2:36:30 PM
From the Sale through the actual Delivery,We received Professional Customer Service. I would Highly recommend AFW to others.
Retired Sheriff, Mike Acree
9/10/2018 11:26:53 PM
Best service by Mr James.
9/10/2018 10:16:36 PM
Quick and easy
9/10/2018 8:23:50 PM
Didn't purchase anything in 6 months🤔🤔🤔🤔
9/10/2018 2:32:22 PM
Great facility and great people working there too
9/10/2018 2:10:55 PM
Everyone was nice and helpful, delivery trucks were on time. I've purchased from AFW for many years.
9/10/2018 2:37:51 AM
I go in there more often now that the sales people have been trained not to approach you although some still do but not in a aggressive way they used to. That used to be a complete turn off so I stopped shopping there for over 10 years. I’m ok with the shopping experience at AFW now.
9/9/2018 11:17:58 PM
Excellent customer service
9/9/2018 1:36:37 PM
Better prices, better products!
9/9/2018 1:34:20 AM
Great prices, easy to find what I'm looking for
9/9/2018 1:21:39 AM
Great service, checked in with me, but left me to look around without any pressure. Delivered on time and very expedient
9/8/2018 8:02:39 PM
My dining room set was in excellent shape. The delivery men were very polite and well mannered and they were early.
9/8/2018 3:18:18 AM
The furniture are good but they damaged my house walls and still not fixed.
This is the worst company to deal with and the person was super rude that did deliver the furniture.
9/7/2018 8:07:59 PM
Great customer service.
9/7/2018 4:01:47 PM
Mike, the store manager had horrible leadership, customer service, and people skills. When there is an issue with a purchase and delivery, a good manager comes out to address the issue head on and greet the customer in person. Mike, on the other hand, has his front end people relay messages saying "we won't charge you for delivery when we resend an item that was our mistake." After asking multiple times to speak to the manager, he finally came out. The entire conversation, he never once looked me in the eye. His claim was that he was doing me the right thing by not charging me to reship and item that the store was at fault for. I told him that I understand mistakes happen; but receiving no discount for their mistake when I would be charged 15% if it were my mistake was not right. He condescendingly told me that it doesn't work like that because the store has to pay a restocking fee which I told him wasn't my problem. He again tried to condescendingly explain the restocking fee and told me he couldn't "logistically" explain a discount for the store shipping me the wrong item that I spent $1200 on. I asked if he thought that was the right thing to do if my business was worth doing the right thing. He still wouldn't look me in the eye and said "yep" and walked back into his office. I called customer service who resolved the issue for me in 15 minutes, rescheduled shipping for that same day, and gave me a discount. Your customer service department saved me as a customer. Customer Service, Front End : 5/5
Sales: 4/5 Delivery: 4/5
Note: I believe there are multiple Mike's. At the risk of giving a bad review to the wrong Mike, it was whoever the Mike that was the store manager working the front end around 11am on May 13, 2018.
9/7/2018 2:55:32 PM
whole process was awesome! From purchase to delivery.
9/7/2018 3:20:22 AM
Pretty good- had to track someone down but he was great
9/6/2018 7:36:37 PM
Customer service was excellent! I am very pleased with the couch and custom chairs that I purchased. In fact, I was disappointed when I went back to buy the chair that matched my couch and the color was discontinued. Probably didn't have room for it anyway! I signed up for financing with Wells Fargo and that couldn't have been easier. It's all paid off now and I need to hide my credit card or I'll be back in to check other things out!
9/6/2018 6:34:20 PM
I have purchased several things from AFW and have been happy with them all. Been purchasing from them for years and happy to see they are keeping up with the trends.
9/6/2018 5:13:02 PM
Absolutely wonderful. Great customer service
9/6/2018 4:28:21 PM
Always great service. Had an issue with a missing piece in a box of outdoor chairs, but AFW made it right immediately.
9/6/2018 3:58:18 PM
Service was great the product on the other hand I am not very pleased with.
9/6/2018 3:40:00 PM
great furniture and company
9/6/2018 2:20:38 PM
My couch is 3 months old and makes so much noise when you sit down or move
9/6/2018 2:03:32 AM
The cashier that was taking my payment at the time of my purchase did not know how to count money. She finally asked for assistance after I mentioned to her that she needed to learn before working the cash register. I am also not happy right now due to the fact that one of the couches that I purchased has already ripped and I have not even had them for 2 months.
9/5/2018 11:19:06 PM
Like your low pressure sales approach.
9/5/2018 10:55:35 PM
The whole experience was great! Especially the delivery men. The made sure everything was in excellent condition and exactly where I needed it. They were very friendly and did a superb job!!!
9/4/2018 2:33:44 AM
Good customer service
9/3/2018 7:54:51 PM
9/3/2018 2:50:05 PM
Always enjoy shopping American Furniture. I can find what I want and more. I have been buying from them for many years!
9/2/2018 6:43:20 PM
9/2/2018 6:22:01 PM
9/2/2018 5:51:35 PM
great prices , fast friendly service, good financing-- couch
negative feedback - their outdoor cushins were very cheap , already torn
9/2/2018 2:19:10 PM
Great service and good prices. The delivery men were very nice.
9/1/2018 8:55:50 PM
Helpful reps, not high pressure. Delivery was on time, efficient.
9/1/2018 3:53:52 PM
Great experience from purchasing, delivery and a very minor repair. Love our new leather sofa & love seat!
9/1/2018 2:34:20 PM
Simply the best
9/1/2018 2:28:33 PM
Everyone from the saleswoman to the delivery men were nothing more than courteous, helpful, friendly, and professional. Thank you for employing such fantastic staff.
9/1/2018 2:01:59 PM
Excellent customer service
9/1/2018 2:49:11 AM
I love how American Furniture Warehouse always takes care of me
8/31/2018 5:55:00 PM
We like this location usually a great selection and prices aren’t bad
8/31/2018 3:32:25 PM
Had one of my 2 chairs repaired. Did a great job on it. However, now realize that the other chair is also defective (given the great work you did repairing the other one). The cushion is compressed. Can this one be fixed too please?
8/31/2018 3:11:08 PM
The service from the sales people and delivery people are always great. However, I do have product concerns. I bought 2 side chairs, rarely used, and already the legs broke on both and the back snapped in half on the other. I have many furniture needs and wish to continue doing business with you, but I also need the furniture to stand up to basic (if not less than basic) use. Unfortunate lately.
8/30/2018 11:15:16 PM
We were relocating to the Denver area and needed to purchase new furniture. At our former home we donated our older furniture and wanted to treat ourselves with new. Our realtor (from the Aurora area) suggested American Furniture - for reasonable prices and good quality. I honestly forgot the name of the sales lady who helped us - but she took the time to show us ideas and give us feedback. There was no pressure - she took the time to help us! We ended up buying a new couch, coffee table, 2 end tables and a new mattress. Thank you!
8/30/2018 6:24:42 PM
My family always buys from AFW. The customer service is great, they are always on time with delivery and most importantly, the price. We always find what we are looking for at a reasonable price.
8/30/2018 2:05:39 PM
Great products and customer service.
8/29/2018 8:14:05 PM
Very helpful staff