3/18/2024 11:35:30 PM
By Lee Ann James
The whole process was great. I could not ask for a better experience. I exchanged furniture and the whole process was easy and complete in communications. Both delivery teams was fabulous.
3/17/2024 9:42:57 PM
By Heidi Recinos
3/17/2024 6:41:02 PM
By Natasha Zhuravlev
Thank you for the great service at the store and with the home delivery. The delivery guys were fantastic. Very professional and assembled furniture in a timely manner. Thanks again!
3/17/2024 5:35:53 PM
By Andrica Trujillo
Miguel and partner were professional and quick. Thank you, for all your hard work!
3/16/2024 10:01:05 PM
By J Diane Farris
All went well!
3/16/2024 7:48:29 PM
By stacey grant
3/16/2024 7:01:18 PM
By Ashley Foley
My parents have been shopping at AFW for my entire life so thats just where I go for all my new furniture needs as an adult. (Ive tried looking at other places but was always disappointed). Ive been working with the same sales person for over a year now on multiple purchases. He is knowledgeable, patient, doesnt pressure you, and makes himself available when its convenient for you via phone or in store. AFW has a great selection my only down side is the furniture is stiff when you get it not as comfortable as when youre on the show room floor (then again how many people have sat on that model to soften it up)....the furniture always breaks in though just takes time. Delivery is a bit rushed as far as in and out. They could be a little more gentle bringing it in, and ask you to inspect it to make sure theres no damage prior to leaving (which in this last case they didnt hence the 4 stars) However they are on time as far as delivering within the window they give you the day before. Definitely recommend over all.
3/16/2024 5:46:28 PM
By Donna Schueller
3/16/2024 4:12:51 PM
By Tyriona Hillsmon
3/16/2024 2:50:49 PM
By Liz O
3/15/2024 4:34:15 AM
By Ann Speer
I really like seeing furniture before I buy it. The furniture is well priced with a lot of options. It is difficult to get someone to help you, which can be frustrating. The guys in the warehouse were very nice and helpful.
3/14/2024 10:22:42 PM
By Felicia Scott
Delivery guys were very courteous and did an amazing job putting everything together for us. Loved everything we got. AFW has gained a loyal customer!
3/14/2024 2:26:52 PM
By Mondie 80
I recently had the pleasure of shopping at the American Furniture store and I must say, it was a fantastic experience from start to finish. The sales staff was incredibly knowledgeable and helpful, making the selection process a breeze. They were able to answer all of my questions and provide great recommendations based on my needs and preferences.
Once I made my purchase, with Eric, the delivery process was seamless. The delivery team was professional, courteous, and efficient. They took great care in setting up the furniture and made sure everything was to my satisfaction before leaving.
Overall, I was extremely impressed with the quality of service at the American Furniture store. I will definitely be returning for any future furniture needs and would highly recommend them to anyone in search of quality furniture and excellent customer service.
3/13/2024 7:04:49 PM
By Lynda Vickers
3/13/2024 6:06:32 PM
By Chris Labus
3/13/2024 5:02:29 PM
By Jini Kim
3/13/2024 4:17:59 PM
By Angela
3/13/2024 5:49:28 AM
By Ellia Higley
3/12/2024 10:42:47 PM
By Ramin Tanha
3/12/2024 8:20:31 PM
By Noah Shurtleff
3/12/2024 8:21:20 PM
By Cynthia McGann
Great job and so efficient! I am impressed. Love my new furniture. Jonathan and Jeff were in and gone in 30 minutes to the 4th floor. Really appreciate it. They know how to get it done.
3/12/2024 7:42:53 PM
By Noah Benjamin
Good prices and good furniture.
3/12/2024 6:54:13 PM
By Bobbie Reynolds
3/11/2024 12:13:06 AM
By Amanda Halevan
My whole apartment is basically from American furniture warehouse and I had a good experience with my sales representative. Unfortunately, this is my third couch from American Furniture since I’ve lived in CO but it was in bad condition. There was pink marker? Not sure what it is, I first found it on the back cushion and they sent a replacement that took 4 months then today I deep cleaned it for a move and there is more marker! It doesn’t come out and I spent $800 on this couch. I washed the covers and the marker bled though. I’m completely perplexed. It’s a white couch. So disappointed.
3/12/2024 5:44:20 AM
By Son Nguyen
3/11/2024 2:40:50 AM
By E Jones
3/10/2024 11:08:45 PM
By Gary B. Haley (Author of JFK FYI)
We went in for new patio furniture for our new, three tier deck and porch. We went in to buy THREE sets of outdoor furniture. Their patio furniture section was half bare. Huge sections of empty space. AND no one asked us if we needed help. There was NO one on that entire half of the upper floor. We went downstairs to leave, and there were FOUR employees standing around one PC, chatting. (Three guys had surrounded a young woman associate.)
We walked right by them all.
Come on people.
3/9/2024 9:51:18 PM
By Angela Swan
3/8/2024 7:01:54 AM
By Eduardo Pulido
Management desk has the worst customer service I've ever dealt with at AFW. Will not buy here ever again (Englewood Location)
3/7/2024 11:32:59 PM
By Toni Pino
Ordered my sectional a week ago and it was delivered fast. Love the set up.
3/7/2024 8:11:49 PM
By Michael Streeter
We have been buying funiture from American for 25 years. Awesome service!
3/7/2024 5:05:16 PM
By Brian Watson
3/7/2024 3:07:18 PM
By Daniel Osvold
Very good prices, courteous staff and the delivery folks were polite and fast.
3/7/2024 5:55:43 AM
By Craig Svites
The delivery was prompt, quick, courteous, and they thoroughly tested the furniture. Amazing!
3/6/2024 6:41:51 PM
By Mary Pirello
We purchased the Dutton leather sleeper sofa. It was backordered, but our sales rep did a great job communicating when it was in stock and setting up delivery. The quality is exceptional and delivery was great. We definitely didn’t want to have to haul this thing up the stairs, it is very heavy!!
3/5/2024 8:55:50 PM
By Taylor Burgos
Great service!
3/5/2024 6:42:11 PM
By Andrew Muns
Good ole Jabs always delivers.
3/5/2024 3:46:03 PM
By Ss Clyde
Amazing experience all around. Highly recommend
3/5/2024 12:07:49 AM
By J M
Done with them after 40 years. Don't stand by the products they sell. Awful customer service. Way to many other options in these times.
3/4/2024 9:09:56 PM
By Т. S.
3/4/2024 5:26:52 PM
By Kathleen Pulsipher
3/4/2024 3:02:56 AM
By Nick Maes
3/3/2024 9:35:00 PM
By Clarence Small
3/3/2024 4:35:34 PM
By Valerie MacDonald
Prices are good and good variety
9/8/2022 5:25:33 PM
By B Lupien
The 2 delivery guys were more that great. We really appreciate the help we got from them
3/3/2024 7:57:18 AM
By Larry Greenwalt
Excellent furniture at an excellent price compared to the competition!
3/2/2024 6:38:48 PM
By Tim Lanoie
3/2/2024 5:55:55 PM
By Mike's Personal Account
Very good experience from sales to purchase and then delivery :-). I like the low pressure sales environment as well. Thanks everybody 🙂
3/2/2024 4:48:01 PM
By Abe Williams
3/2/2024 4:35:57 PM
By hxmendoza
Quick and efficient.
3/1/2024 11:25:38 PM
By Shekib Haidari
3/1/2024 7:55:01 PM
By Sharon Guerra
GREAT
2/29/2024 9:31:03 PM
By Stephanie Padilla
2/29/2024 7:50:23 PM
By Ken Baker
2/29/2024 7:22:31 PM
By Prabhakar Goel
2/28/2024 7:58:29 PM
By Sokrat Gadiati
2/28/2024 7:30:58 PM
By Kendra Mack
2/27/2024 11:46:22 PM
By Gabe Go
Everything from start to finish was great! All of the employees I encountered were courteous and helpful. All my questions were answered throughout the process from sales floor to delivery. When deliver took place, they asked however you wanted it to be set up and it was just a quick in and out. Would definitely shop here again for my furniture needs!
2/27/2024 3:30:32 PM
By Kelly Mitchell
My delivery men were amazing . I had an item not included in my delivery that I paid for but that wasn’t their fault. They just delivered what was provided to them, but they were amazing and simply because they were so awesome I would go back.
2/27/2024 3:12:39 PM
By Kathy Fischer
Delivery was great and really quick. Appreciated the set up of my patio furniture on my patio! You should always tip your drivers BTW.
2/27/2024 3:19:17 PM
By Glen Kuball
Great store, excellent selection, no pushy sales people and fair prices!
2/27/2024 3:17:44 PM
By Jim Engels
2/26/2024 6:19:48 PM
By Floyd Wade
Fun
2/26/2024 6:06:31 PM
By Dan
2/26/2024 4:13:43 PM
By Michael Diesing
Have always had great experiences with AFW. Have used many times over the years.
2/26/2024 6:27:18 AM
By Aman Rajaby
2/25/2024 9:53:42 PM
By Alex O'Brien
5/2/2023 12:20:56 AM
By Dawn Costa
2/25/2024 8:16:34 PM
By Amy
Back order arrived as predicted. I had it scheduled for delivery within a couple days. They told me the estimated delivery window the night before, texted when they were 10 minutes away, and it was in our house, ready to go, within 20 minutes of that text. Very happy with the service and the furniture itself!!!
2/25/2024 1:23:33 AM
By Marion Garrard
Found the perfect piece. Delivery and set up was quick and efficient. Thank you, AFW!
2/24/2024 5:46:52 PM
By Rebecca Ashcraft
We have purchased several items from American and the delivery and sales people were great!
2/24/2024 4:11:45 PM
By Peter James
2/24/2024 3:08:18 PM
By Ms Likely
2/23/2024 8:47:52 PM
By Brian Gutierrez
Great service was great, from sales to the people on the phone and the delivery people! They were all awesome.
2/23/2024 5:12:05 PM
By James Cole
2/23/2024 3:04:40 PM
By Aaron Lee
2/22/2024 9:46:42 PM
By Anthony Paolillo
Dude if you need anything just go to the american furniture warehouse on American Way. I'd say ask for John because he was great. But everybody there is great so ask for anyone and they will all help. Plus the upstairs is an amazing array of everything that is awesome.
2/22/2024 8:57:01 PM
By Richard Brest
2/22/2024 8:42:51 PM
By Ginger Cohrs
2/22/2024 8:46:51 PM
By timothy spaulding
We purchased a very nice new arrival AFW Italian leather couch : purchased Tuesday night, delivered Thursday day … took 5 mins to take upstairs and set it up. The quality is really nice.
2/22/2024 5:45:47 PM
By Christine Martinez
I was amazed at how efficient the delivery guys were. They sent me a text that they had 3 deliveries before mine and they showed up 10 minutes later. 😊
2/22/2024 5:03:53 PM
By T Shewmaker
I was impressed with the helpfulness, knowledge & efficiency of my salesperson John. The delivery staff were prompt and very courteous & helpful. Overall I had a very pleasant experience!
2/22/2024 7:14:24 AM
By Dan Yeckley
Beautiful store with.lots of space. A++
2/22/2024 1:47:55 AM
By Rebecca Hickman
We bought a couch and a loveseat, like we did four years ago from AFW
Always good furniture for us looks nice modern and the gentleman who delivered it were professional, courteous
2/21/2024 9:03:50 PM
By Ron Bower
2/21/2024 8:03:47 PM
By Garry Thompson
Great company to do business with, great savings, delivery 🚚 service was top notch. Would recommend American furniture warehouse for all future needs!
2/21/2024 7:49:37 PM
By Samantha Pryor
2/21/2024 6:47:27 PM
By Kiera Bowler
2/21/2024 6:16:00 PM
By Dan and Debbie Y
AFW was clean. Sales personnel were friendly and not clingy or pushy. Always ready to help. Just about perfect timing.
2/21/2024 4:25:12 AM
By M K
2/21/2024 1:44:29 AM
By Amelia Giordano
Can’t complain about AFW! I don’t know how they stay in business. Affordable prices, excellent customer service and top tier delivery at a low cost. Each purchase has inspired me to make another — great company.
2/21/2024 1:02:04 AM
By Andrew Kelling
2/20/2024 7:28:54 PM
By Edward Williamson
2/20/2024 4:53:35 PM
By Kevin Darling
I spent a few thousand dollars here in the second half of 2023 on a dinning set and sofa, and the overall quality is poor. It has now been about 7 months after the purchase and I’ve had to file multiple warranty claims. The warranty offered is completely useless (and subjective), and AFW will still charge you to fix the issue. I am posting my review here on google because I have tried to post my review on the AFW website many times now, but my review just awaits representative approval. This suggests that all reviews on the AFW are filtered - Buyer beware. If I could go back and do it all over again, I would gladly pay double somewhere else to have something that will last more than a year.
Update in response to AFW response:
There is a third claim I could file, but after the last experience, it would be a waste of time for all parties. Your technician came and left within 5 mins, claiming the damage was caused by the customer. I dispute that claim, but there is nothing the customer can do about it, right? So again, the warranty offered is useless and subjective. Time and money is better spent elsewhere.
2/19/2024 6:50:47 PM
By Alex Young
2/19/2024 5:05:39 PM
By Faith Atkins
We have been shopping at AFW for over 20 years. We keep going back because we know we will find what we need at an affordable price. Well still a very satisfied customer and the sales team is amazing!!
2/19/2024 3:07:29 PM
By Jennifer Barclay
We found exactly what we were looking for at a good price- the staff was helpful and friendly and the delivery was equally as great.
2/18/2024 6:29:18 PM
By Diane Shepard
Great communication, fast delivery!
2/18/2024 4:24:07 PM
By R K
Great service and great prices. We had been shopping for a new mattress set for awhile, going to all the usual places that had extremely high prices, but at AFW we were able to get the same new mattress set, plus a bedroom set and two new leather sofas for our family room for the same price as just a mattress set at other places. Highly recommended!!
2/17/2024 4:11:50 PM
By bigorygunman
Outstanding service from start to finish.