This review has two parts. Part 1 - Is it Disappointment ?? I order two furnitures (Oct 3) from AFW. Telling me at the time of delivery that one of my furniture is not getting delivered is a pathetic customer service. When you have an order to be delivered which is like almost 4 or 5 days ahead, it’s basic house check to ensure the product is in good condition and we can pick that up and deliver to the customer on the promised schedule. Checking the product for its condition on the day of delivery (Oct 8) and delivering the message at the time of delivery is absolutely rubbish and ridiculous to me. On top of this, I hear that this is going to take another 5 days (Oct 13) to get delivered is a pain to have dealt with the business with AFW. I honestly expected a superior customer service, not this. I feel the charges paid for Delivery $79 is a total waste as it doesn’t do its job. Painful, not what I expected. It’s a disappoint at home where I expect lot of guest in 2 days for a ceremony and a bare living room. Part 2 - No Appointment Forget It The delivery person on Oct 8th told that he is going to call customer care after he is done with setting up one of the furniture. He did call or he showcased that he is calling and talking to someone and said the earliest he could deliver is Oct 14, whether I like it or not, I said Ok. Every day goes by, Guess What, It’s Sunday and waited patiently until evening, no signs of any truck attempting to deliver, I drive down to the esteemed AFW outlet, I happen to luckily find the Salesperson who assisted me on Oct 3 and I ask him to check on my order. He check in the system and says that my order is not scheduled for delivery at all. 👌😀. The salesperson says he doesn’t know and nobody informed him either about this. He then gets into the system and says the earliest he could schedule is by Oct 18th, Friday. I get a message from the salesperson next day after he talks to his Manager, that they couldn’t do anything about product damage and he couldn’t give me anything off for this mistake. But he never addressed to the problem of not scheduling to deliver to the customer, and if they even have a process to ensure such kind of mistakes will not happen in the future. I call upon and talk to a Sales Manager, she says, she also couldn’t do anything and mentioned sorry for the mistake. And claimed that she waived off the delivery fees for the 2nd reattempting delivery on Oct 18th. Oh man, they were planning to charge me a $79 again for their mistake on delivery which she is proud to have waived for me. 🥳🙂. There is nothing they could do for this unhappy customer ever. 🤨. Hope there won’t be a Part 3. 😀

Very easy to pick up your new stuff!

We had an excellent experience, thanks in large part to the outstanding service provided by Roger at the Englewood location. He truly went above and beyond to assist us, showing patience, attentiveness, and a warm & was very friendly. Roger’s knowledge of the history behind American Furniture Warehouse added a special touch to our visit. I rarely write reviews, but the exceptional service we received from Roger made it a must! Thank you, Roger, for making our experience so enjoyable!

I leave this facility humbled and a loyal customer. An Eric and Erin went and found a headboard in inventory that had 2 pieces on it that I needed and removed and gave them to me. I am speechless regarding the level of service I just received. 100% loyal customer now, thank you to those two guys in the parts department.

I always buy living room furniture here. I used to buy everything here but with the internet and delivery that isn't needed anymore. We got a new leather couch that is zero gravity. It took us several trips to find what we wanted, the stock is always changing so you'll find what you like!

Sena is fantastic! She was very helpful with our purchases. The guy, Rob, at the front desk, is very unpleasant and made it feel like I was literally at the DMV.

I was little disappointed with the delivery service I had. I have ordered the box frame and the mattress and told them to deliver to our home. I am ording with AFW for bearly 10 years and this is the first time I am unsatisfied with the service. They delivered it but they couldn't install it properly.

I come here because I LOVE the attached Subway.

Always nice

Place was huge! Large selection great prices, pickup was easy quick. Store was clean and well organized, great customer service.

Last night, 9/12/2024, I ordered a recliner from AFW online to be picked up from the Englewood, CO store. I had to do this as I had back surgery 9/11/2024 and my recliner broke on the 12th. My husband goes to pick up the recliner today, 9/13/2024, with the receipt and my credit card (he has done this multiple times in the past with no issues). The lady at the pick up counter tells him he has to go inside the store to the customer service and show them the card since it was a virtual Apple Card. The store manager, Rachel, very rudely told my husband I had to pick it up. He explained I had back surgery 2 days ago and we have done this multiple times. She said it did not matter that I to come down with my ID. I was on the phone with my husband and asked if we could FaceTime and she could see me and my ID. She said “nope”. My husband reiterated I didn’t need to come down there as I had surgery. She said we could refund it and he could buy it in his name. He explained that I am disabled and my special needs trust was paying for it so it had to be in my name. He finally got a customer service number from her and attempted to get the corporate number. She refused to give him the number for the corporate offices and would not give him a business card or a last name. I called customer service as I saw on google that they could change the pick up person’s name. The rep, Jeremy, said he could not change the pick up person. He said we could have it delivered and I explained that the Tuesday delivery time would not work as I need the chair now because I had surgery. I explained the whole situation to him and he tells me Jake Jabs is the only person that could change it. By this time I was crying and so upset that I told him they (the company) was f’ng horrible and there was a special place in hell for them to not help a disabled person get the chair that was desperately needed! I have never in my 56 years had such deplorable customer service! My daughter had to pick me up and take me there. Me, my cane and my bandages had to go in to the pickup counter, show my ID and let them check the virtual number on my Apple Card. The corporate offices were next door so my husband, daughter, grandson and I went in there. The operator was extremely nice and called someone higher up than Rachel in the store. The man was very nice but gave us the normal corporate brush off about policies, how things could have been handled in a better manner and how he would have a discussion with Rachel. We told him we understand policies but do not understand complete rudeness or helping a disabled person figure out a solution. We also were not offered the option to make an official complaint. I was a business owner for 13 years until I had a car accident that put me here. My daughter works in a corporate setting and deals with customers quite a bit. Neither of us could believe these people could not bend an inch to solve this issue without risking my health!!! My advice is do not shop at American Furniture Warehouse and if you have to, do not go to the Englewood location!

This is an awesome place to shop for furniture. There’s a ton of selection and the store is clean and beautifully arranged. I highly recommend working with John, he was so friendly and patient with my indecisiveness. He was also very knowledgeable about the build and quality of the pieces I was looking at, which helped me make a great decision. Can’t thank him and his manager enough for accommodating me and helping get my new chair home the same day. I love it!! Chair in photo: Bolton Dual Power Recliner (1B-80311PR)

Ask for Bruce! Bruce helped my wife and I once with a couch then again with an entertainment center. Super knowledgeable and friendly guy that works hard. Management give him a raise!

We recently moved from Colorado to New Mexico before we left Colorado. I went into my local AFW and walked around scouting out furniture for our new house. When I came upon this couch, I knew that it would be perfect for our space so you can imagine when I saw it was out of stock, my Immediate sadness. I called to the store when we had moved and the customer service representative was so helpful allowing me to order them in addition to an area rug that ended up going out of stock, but I was able to get one of the last because of her excellent assistance . They delivered 1/4 of the couch And the tv stand and carpet we live like that for a couple of months until the back order came in and we finally have a complete couch. We are so in love with. We can’t say enough nice things about the pieces we selected and received. We get so many compliments.

The fireplace has a few damages at the back.

I would like to give Erin Mitchell a huge compliment for helping me with my bedroom purchase. She was so helpful and I appreciate her wonderful customer service, which is hard to find these days! Thank you Erin for your time and effort!

Competitive pricing but good luck taking something back! Slow to respond, 15% charge!!

Disappointed, I couldn't believe they wouldn't wait 15 minutes to deliver my furniture. I was waiting for my apartment key, and they arrived earlier than the delivery window of 9:45 AM to 10:35 AM. I politely asked them to wait just 15 minutes until 10:00am, even offering to skip assembly to save them time. Despite this, they refused. They called their office, and someone instructed them to wait, but instead of being accommodating, they started citing company regulations and postponed my delivery by three days. As a client, I believe a great company should be more understanding of such circumstances—it was only 15 minutes.

Whenever my wife and I are shopping for furniture and we "think" there is a better deal out there, we ALWAYS return to American Furniture Warehouse. Their pricing and service is unparalleled in the industry. Our home furnishings consultant, Rose, was extremely professional, courteous and MOST PATIENT when we were shopping for a new living room furniture set. This Signature Design Ashley beige sofa, loveseat, armchair and ottoman ended up being the perfect choice for our great room. The delivery team was also exceptional (Scott & Robert). HIGHLY RECOMMENDED!!!

+ Spacious + Inventory + Free Transfer + Subway + 2 Floors - Selling Attitude They have a great selection and have a bigger showroom than some other AFW locations. They have a lot of employees there to help and assist you throughout the buying process. Our assistant was really dry with us up until I actually tapped my card to pay. You could feel the shift in energy; all of a sudden he becomes a smiling chatterbox and doesn't stop making jokes when previously he didn't laugh at any of our other jokes (even if they were dad jokes). I just don't understand why we have to pay over 1k for a good attitude these days.

We’ve been purchasing our furniture at this location for the past five years. They typically have all of what we need and if you’re careful with your selection, you can get some quality items. Sales people are helpful and not pushy. Well house, workers and loaders try to help to make that part easy.

Great service

3 semanas esperando my producto y aún me dicen que 2 semanas más mi producto no está , el crédito corrido, y la solución de American furniture warehouse es Que cancela la orden o lleve otra cosa😡😡😡😡😡😡😡y la atención de Jaira y rob es poco profesional y quieren salirse rápido del cliente q pésima tienda , acompáñenme a ver esta historia cuenta regresiva👍

Love it

DO NOT BUY A MATTRESS FROM AMERICAN FURNITURE WAREHOUSE. They will NOT honor the warranty! I am 65. I weigh 130 lbs. I bought a mattress from them with a 10 year warranty. After 2 years, I am sleeping in a sagging whole. Yes, I rotated it. Now all 4 corners are bad. I am now sleeping on my couch because I cannot afford another one. They sent out an employee to measure the sagging. It had to be more than 1.5” deep to honor the warranty. He measured it, AFTER pressing on the edge of the mattress to “smooth out” the sagging, I was told the measurement was 1 1/4” deep and the claim was denied. After actually laying on it, the measurement of the sagging is 2.5” deep. And I’m 65, years old, and sleeping on the couch.

Bought my sectional a year ago, American Furniture was always my favorite furniture store before my last purchase. My sectional was very expensive and it's one of the fabric ones with huge seats. When we came in to purchase it's always the best service, you really can tell commission is great. When I purchased it, I asked about the cushions because they felt too soft to me, rep told me that it is so because they have 5000 people sit on it per month. I took his word and purchased, he told me there is a one year warranty on it, if it gets softer but the sectional is in good shape that I can return. I really love the sofa but it was becoming more and more uncomfortable to the point that I felt I'm laying in a hole. So I called before one year and of course a technician came to check it out and he said it's because you used it. I'm not sure but maybe I was supposed to look at it for one year only in my home. Anyways customer service called me and we discussed the issue, she told me that I can buy from them new cushions and just replace the fabric from one to another. I asked her, can I have firm cushions that will not get soft in a month, she rudely said NO, you will get the same one, was not understanding of my frustration at all. Paying over $3000 for a sectional that didn't last one year is very bad quality. So what I did is; I bought firm high density cushions from Amazon, did what she told me, replaced the fabric from one to another, and I have a great sectional now. It looks like new and it is way better then when I bought it first day. I will never buy furniture from American Furniture due to this issue. I spoke with more than one person and I went in person, no blame on me at all. And I did not fight with them because I naturally don't but I definetly learn from my mistakes. Thank you.

Excellent service by Thomas and high quality furniture for a very reasonable price.

I bought sofa for my house from here, it’s not comfortable and the seats keep falling off, not at all satisfied with the customer care.

Huge store with most items in stock.

Had a nice variety of furniture. However had nothing I was looking for in stock. I was looking to drop a ton of money on 2 bedroom sets, tv stand and patio furniture. Got to Jake jabs that was cool

Went into AFW looking for an area rug for my living room, it's 4th of July week, found one and salesperson tells me it's discontinued and can no longer get it. I repeat the process with 4 MORE RUGS only to be told the same thing for each. If those area rugs are no longer available then why do you have them hanging on display in your showroom, take them down! Big waste of 2 hours of my time!

We found exactly the product we were looking for. Once the salesman made the scene he was good.

I'm very pleased with AFW. We needed a new Sofa, Loveseat, chair and ottoman to replace an older leather AFW set that lasted us over 25 years. Shopping at their big Englewood Warehouse was no pressure and we found a really nice Knox Italian Leather Set that hopefully will last us another 25 years. After a few weeks I was noticing the chair wasn't as comfortable as I had hoped and was wishing I would have just gotten a Lazy Boy Style Recliner instead. No problem, I called AFW's customer support and since I was within 30 days I could do a return on the chair and they told me to simply come back to the warehouse and see if I liked any of their many recliner chairs. If so, they could do a delivery/ return pickup at the same time to save on a double fee. I first visited a Lazy Boy Store to check out their chairs...they were nice and had a lot of options but the prices were insanely high! No way I was gonna pay thousands for a recliner chair! I went back to the AFW in Englewood and ended up finding an Italian leather swivel, glider, recliner that I fell in love with. My new chair was delivered and the other one was picked up and I'll even get a little money put back on my credit card from the difference! I always tell everyone that AFW is the place to go for a wide variety of furniture...all at very reasonable prices. And if you need to use their customer support, I'm proof they'll take care of you so you're happy with your purchase.

AFW is a reasonably priced furniture store selling decent quality products. If you're looking for premium quality and interesting styles, this isn't your place. If you're looking for middle of the road styles, then they have lots of options. There certainly is no lack of choices! And I definitely appreciate their sales process! Almost all the other furniture places have commissioned salespeople who jump on you as soon as you walk in the door, and start talking (selling) immediately. (To be accurate, I did find out their salespeople are also commissioned.) The AFW salespeople will ask you politely if you need help and leave you alone if you don't. When were there recently for about 45 minutes I bet no less than 10 people asked if we needed help. It's a nice change.

We went in a little over a month ago for two patio chairs and they had 3 up in display throughout the store. The lady said it would be a week and a half and we waited and waited . And then I called myself on three separate occasions and they didn’t answer for ten minutes and then they answered and put me on hold immediately and was on hold for 23 minutes before I hung up. But either they never answer or you just stay on the line 15 plus minutes. Then my boyfriend called on three occasions himself and they said “oh well have so and so give you a call right back” and they never did. Ever. And then a week ago they said idk why they ordered it from Arizona when there was some in Colorado already and they’d try to fix it and change it instead and of course nothing. Still no chairs and it’s been over a month now.

Great prices, like that you get to walk in and look with out having people jump and try to push something you don't want. It was very easy and lax to shop.

Quick and easy with fast delivery!

Good furniture and good prices

Ive shopped here for decades. Aleays veen happy... but i guess it has gone down hill. The sales person sold us something that doesn't exist.. even though the website says it exists and the support call center says it exists. we bought it as part of a bunk bed for our kid, and now I have to make the part myself. the manager would not do anything for the time lost or the fact that their website and sales team do not match what they they actually have. bad service support, bad sales training, bad website, and horrible service about the whole issue.

Went to purchase a bedroom set and could not find anyone in sight to help me. I ran into a sales associate Bill, and he exceeded our expectations with his customer service and knowledge and persistence to help us with our order. Would definitely return and look for Bill to help us with future home furniture purchases.

The two men were very kind and considerate of the spacing, making sure everything was where we’d like it. Wonderful job!

Austin and Niko were great with delivery and set-up! Roger (our salesman) was extremely helpful and very knowledgeable!

Thank AFW!! Initially I couldn't get my order to go through online. I called and a gentleman made sure to correct the issue. 3 days later and we have a couch to sit on! The delivery drivers were beyond amazing as well. 🥰

Great salesman, great delivery persons! I highly recommend American Furniture!

Great experience overall from the store (Rose) to the delivery, everything went great. Highly recommend this location and we will be back if whenever we need furniture.

Professional, courteous and really nice guys! Thank you!

Always meet my needs at an affordable price. We are spoiled to have such a nice place to furnish our homes. Thanks Jake and Team!

Deeyann Matsumoto was a breath of fresh air. Her time and talents was a product of professional service delivery.

Both drivers Rafael and Alex were friendly and professional. They were quick at unloading and making sure everything was delivered correctly amd in good condition.

Great company to work for

My sale guy Aaron was great!

Great service, very kind delivery men, prompt delivery!

Afw was on time! The delivery people were fast and efficient. They did a great job assembling the furniture.

Sales associate was very helpful and friendly she made the experience smooth and easy. The delivery men were efficient, helpful and friendly. Made the delivery smooth and easy also.

Very easy process and very professional

They are my go to furniture store, from purchasing to delivery every employee has been awesome. great customer support and the delivery guys are well trained and above average on delivery abilities

We love our new couch. Very comfortable to us. We have bought many pieces of furniture over the years from here and have loved all of them. We always get great service from the staff and good timely delivery's!!! We will always recommend this place for all your home furnishings.

Great experience with AFW. Will always use them for are furniture needs! Thank you.

My delivery guys were awesome! Very efficient and helpful!

Easy, low pressure to buy. Delivery was on time and assembled quickly.

Excellent selection prices and service!

From showroom to sales person to delivery excellent service. Will be purchasing more items from AWF!

The customer service agent was very nice to me. He helped me to find what I was looking for. I got my furniture as I ordered them.

Our chairs were delivered on time and are in great shape.

AFW is soo well stocked and people could not be nicer and very well organized through delivery!

Great service, great products at a great price!

Great experience today from the sales associate to the manager. They got everything together for shipment to our House!! We bought a beautiful new sectional for our basement, A great kitchen table for our kitchen And don’t forget our new bedroom furniture for the master! (I’m in love with it) A+++++ service. We will be back soon to furnish our rental in Castle Pines. Thank you, American furniture!

Have had to return several pieces of furniture due to poor quality