10/5/2018 11:36:09 PM
good customer service
9/27/2018 9:14:14 PM
Good customer service.
9/26/2018 10:17:22 PM
Very disappointed in your staff and company I’ve spent a large amount of money in your store and we were turned away for not having a high credit score at this moment I don’t feel like I want to do business with your company. I just bought a new home and need to furnish my home from bedroom kitchen and frontroom furniture and you can’t help us DISSATISFIED CUSTOMER!!!!
9/25/2018 8:24:57 PM
9/23/2018 3:55:59 PM
Good selection to browse and great sales people on the floor! Good customer service
9/22/2018 4:27:51 PM
9/21/2018 3:14:43 PM
Erin Batty was terrific. She is the best and most knowledgeable salesperson I've ever met in a furniture store.
9/21/2018 2:49:50 PM
Jake: You really know how to operate.
9/20/2018 7:04:26 PM
Just felt like people didn’t help us right away when we ask you
9/20/2018 6:52:51 PM
Great service and Salesman.
9/20/2018 3:44:03 PM
I have bought many thing at AFW since I moved to CO. Nothing but professionalism and kindness to go along with it!! LOVE YOU ALL!!
9/20/2018 2:21:25 PM
I was taken back that your workers kept walking by my husband and I. We needed help buying our dining room table. We are minorities and they were white. I guess we looked like we didn’t have money to spend. However the guy who did approach us was Hispanic and he had excellent service for us
9/20/2018 2:14:07 PM
Good customer service bad delivery details... i was told my chair will be ready to pick up in 2 days, came in 3 days later and they told me that it was going to take 2 more days. I did not receive a call to inform me about the change and had to drive for nothing.
9/20/2018 2:05:36 PM
great furniture and rugs!
9/19/2018 5:57:37 PM
9/19/2018 3:24:26 PM
Great atmosphere, helpful service staff. Never feel pushed, but can always find help when I need it. Thank goodness for your in-store Subway and the foot massage machine. I can (and have) spend hours checking out the great buys and planning my next room refresh. I love American.
9/19/2018 2:59:59 PM
9/19/2018 2:48:01 PM
The phone customer service people are very knowledgeable and helpful. A little disappointed with the salesperson not keeping me abreast of my back order that is now approx 5 months late on original promised delivery date
9/19/2018 2:16:52 PM
My bunk beds are all scratched up and you said that's the way they're going to be delivered all the time not good
9/18/2018 11:55:33 PM
Disappointed that the furniture get being delayed for delivery multiple times. The sales person on the other hand was very good with communicating us with updates frequently.
9/18/2018 8:44:59 PM
Viewed online and purchased kitchen set and picked up. Then shopped online for sofa, entertainment center, coffee table and end tables. Went in to look them over before purchasing. Salesman was outstanding, ended up getting better sofa that matched the other furniture nicer. Always like buying here from way back when I took picture with tigers right on my lap. That will tell how long I been shopping here.
Delivery and setup went on time and professional.
9/18/2018 4:01:22 PM
My Salesman was the Greatest. He kept things light & funny.
9/18/2018 3:03:38 PM
I found exactly what I needed.
9/18/2018 2:06:21 PM
Great prices, horrible customer service.
9/17/2018 11:20:06 PM
So many choices, with the best prices and the best customer service.
9/17/2018 7:33:49 PM
We have purchased several pieces of furniture and have always had good service.
9/17/2018 7:17:39 PM
great customer service and prompt and timely delivery. Thank you.
9/17/2018 3:12:22 PM
The delivary team is lazy and cost me alot of money
9/17/2018 2:41:41 PM
We have made five major furniture purchase/pickups at AFW (Thornton) since June2018. EVERY time, EVERY AFW representative, from the floor sales people, to the Warehouse pickup desk, to the guys loading our truck, ALL have been above and beyond in terms of positive customer service. THANK YOU, we are now lifetime loyal to AFW.
9/17/2018 12:05:39 PM
9/17/2018 5:00:17 AM
When we and our sales person realized the couch we were looking at was bonded leather, not leather- she did not really explain what we were getting. She did breeze through one sentence about it being multiple pieces of real leather. We also had a hard time finding anyone to help us in the first place.
9/17/2018 1:04:06 AM
9/16/2018 5:50:42 PM
I purchased an item that I am very pleased with. I did have it refinished to customize it for my décor. Delivery
guy was great explaining quirks of the product to me. I purchased this some time ago. Surprised I am getting this review now.
9/16/2018 5:02:54 PM
Sales person was very patient and helpful
9/16/2018 2:12:57 PM
Bought a living room set love it
9/16/2018 12:11:16 AM
While I salesman which helpful and courteous, it was a nightmare picking up our items. It would be very helpful if the texts that notify customers that their purchases were ready at door number (x) weren’t sent to multiple people at once. It causes a free for all race to the bays everytime a slot opens. I HATE THIS PART OF THE EXPERIENCE!
9/15/2018 5:52:50 PM
Very good products and very good price and customer service
9/15/2018 5:46:04 PM
We have an American Furniture house! We have, at time, looked elsewhere, but seem to always end up at AFH. We like the quality and the wide variety of choice. And we find the furniture we buy there wears well. Thank you American Furniture. We'll return when this load of furniture needs replacing in about 20 years! Sheryl Jones
9/15/2018 4:35:26 PM
Such a great value , fast , easy and comfortable
9/15/2018 4:05:37 PM
Get all my furniture needs,great place to shop
9/14/2018 8:18:35 PM
We bought 4 rooms of furniture and both salesmen were outstanding. I will never shop at another store for my home.
9/14/2018 6:27:52 PM
Excellent sales person..great service : )
9/14/2018 4:42:27 PM
9/14/2018 3:26:57 PM
The service agent on the floor was a little pushy and short and really rushed us through the sales process. The only little downfall, other than that great service.
9/14/2018 3:07:12 PM
9/14/2018 1:36:33 AM
Great service i love this store i been shopping here for 20yrs.
9/13/2018 11:18:28 PM
Good customer service. Need to smile more and be more cheerful.
9/13/2018 10:22:04 PM
Ron C. Best service, Best prices, and great variety of furniture of all qualities.
9/13/2018 10:03:35 PM
Love to shop here our entire house is furnished from afw. best selection and best prices we can't leave here without buying something
9/13/2018 4:22:54 PM
Please create an app or make it easier to shop. Right now we need to take pics with out phones and then show sales rep. Makes it difficult to have to walk around everywhere and show the rep after you have already walked around.
9/12/2018 10:19:04 PM
From sales to delivery of sofa it was easy and friendly.
9/12/2018 6:26:52 PM
The associate that help us was very friendly and helpful. The selection was great but a little overwhelming. Unfortunately, we were told at the time that we placed our order (Memorial day weekend) that a few items were on backorder but that they would take no more than a month to come in. We ended up waiting till about mid August to receive the final pieces. The most irritating part was that AFW wanted to allow the items that were already in to just sit in storage while we waited on the final pieces to arrive. When you have a new house and bare rooms the last thing you want to do is wait for your furniture to arrive especially since it was for one of the most used rooms in the house, the living room. We have decided that we will no longer be shopping at AFW because of this.
9/12/2018 4:43:06 PM
I bought a bedroom set it took over a month to get it delivered, I would call to ask and they just gave me the run around first they couldn't find the purchase, I had to go to the store again to give them my purchase paperwork, when got there it was over 2 hours for them to fix it (never gave me and explination of why)
9/12/2018 2:29:11 PM
Great customer service and options
9/11/2018 6:52:35 PM
9/11/2018 10:38:19 AM
on time delivery; excellent service!
9/10/2018 8:41:22 PM
Should listen to customer and not pass to someone else to solve a problem.
9/10/2018 3:16:14 PM
The coffee table I bought is very cheap!!! The wood has swelled any time water is spilt. The finish is coming off! VERY DISSAPOINTED!!!!!!
9/10/2018 2:36:17 PM
not a good experience. AFW delivered my couches, it's been lest than three months and the couches are low low quality, I paid nearly 1000 for them, plus still waiting for a missing pillow that was not delivered
9/9/2018 5:31:02 PM
9/9/2018 3:04:47 PM
The sales guy was slow and had to redo my order
9/9/2018 2:33:52 AM
Everything was good. Salesmen was very helpful.
9/8/2018 4:20:49 AM
I have always liked shopping at AF. Best customer service last thing that I bought was a adjustable bed because I broke my back and my knee and several other Limbs and been sitting up for the last 2 years. I just called and the young gentleman help me out and I just went in there and sign papers and I actually paid cash so everything went real smooth and the people that delivered were absolutely really nice and they setup my bed and everything set right in my frame I have a king size frame and their prices are really great I've shopped with American Furniture for several decades and I really enjoyed shopping there. Would recommend American Furniture to everyone
9/8/2018 3:37:15 AM
Communication on our back ordered furniture was non existent. I had to call and inquire for all four missed deadlines, AFW never once called to give updates. When the furniture was finally delivered the pieces were two different colors. The delivery driver was so unconcerned about our issues that he went to his truck to eat his lunch and left a fellow employee with limited experience to deal with our problem. In the end all furniture was returned and the money refunded.
9/7/2018 10:21:48 PM
I was told a date my furniture would be ready and it was not ready for another 2weeks. A lot of different people telling my different stories. Would not buy here again.
9/7/2018 9:30:49 PM
They did an awesome job, with everything, even the delivery guys 👍
9/7/2018 1:14:11 AM
Great customer service from every department. We made a large order at the Thornton location before relocating our family to Florida. AFW came through and was able to delilver our furniture around the same time we took possesion of our new place in Florida. I wish they would build a warehouse in Jacksonville, FL.
9/6/2018 11:53:35 PM
I had a great experience at AFW, Jose T and his trainee Efren both went above and beyond to ensure great service. They helped us quickly find the matching nightstands to the dresser we loved and made the whole experience quick and easy. The warehouse has the biggest selection I have seen in the area and by far the best prices for the value. The delivery process was the best I've had in my multitude of recent experiences! The associates were so nice and efficient, I will be going to AFW for all of my future furniture needs.
9/6/2018 3:04:38 PM
People are nice but your return policy is aweful!!!
9/6/2018 2:16:29 PM
We have purchased almost all of our home furnishings from AFW over the past 25 years. We have most recently purchased a fire pit and outdoor carpet that make a beautiful accent to our patio. Every purchase has been satisfactory or better for the quality and value. Most of our wall hangings also come from AFW. Customer service has always been top notch. I recommend AFW for all your home furnishing needs.
9/6/2018 2:10:14 PM
not the best...our sales associate Rochelle lied about assembly and we encountered a huge problem once we got home with our furniture, i guess i was not impressed.
I had to call to get someone out here to help us out.
9/6/2018 6:00:21 AM
9/6/2018 5:48:55 AM
Erin was a rockstar! She helped me pick out my furniture, patiently waited while I tried out every bed in a quarter mile radius, gave suggestions and tips based on my back needs, and didn't pressure me into sales, which she didn't need to, I'd buy those light and fluffy bamboo pillows again anyday! Quick delivery, fantastic prices, will definitely be back in four years when my cats done destroying this couch and awaits his next victim.
9/5/2018 10:57:26 PM
Had to look around for help.
9/5/2018 10:46:56 PM
Best place ever!
9/5/2018 4:30:53 PM
Very helpful, great service
9/5/2018 2:55:06 PM
The store is huge with so many styles and choices, and the expert and courteous guidance I received helped me to select the perfect bedroom furniture for me! I’m thrilled with my new furniture.
9/5/2018 2:12:47 AM
9/4/2018 10:43:32 PM
Very nice delivery service. They set up and checked to be sure all was working correctly.
9/4/2018 4:47:38 PM
9/4/2018 2:43:01 PM
Good selection of attractive small (apartment sized furniture) which is not always easy to find and staff is always helpful but not pushy, and fair prices. Everything we have purchased over the years has been good quality. Routinely suggest friends and family shop at American Furniture!
9/4/2018 2:15:51 PM
Delivery was a cluster buck !!!
9/3/2018 6:17:00 PM
We have never had a problem and will always buy at American Furniture Wharehiuse and no where else. Love the selection!!!
9/2/2018 3:30:30 PM
Has some interesting decor items. Prices are good. Friendly help.
9/1/2018 4:25:43 PM
Nice people that are willing to help you...
9/1/2018 2:17:34 PM
Past two orders I purchased didn't have the correct parts to assemble them. When I called in the managers on shift we very rude and unwilling to help.
8/31/2018 9:58:47 PM
8/31/2018 7:38:09 AM
Great customer service
8/30/2018 11:31:12 PM
Great Customer Service
8/30/2018 3:42:15 PM
We came ready to buy a mattress. None of the mattresses we liked were in stock. We tried 4 options and none were available. We had to drive up north to your other store. Very inconvenient! AFW will not be our first choice next time.
8/30/2018 3:14:55 PM
The sales person was great. The delivery guys were great but I did have some issues with what I bought. My vanity is missing a handle and one of my living room chairs was supposed to have a second pillow. I am a little disappointed but not so much that I would not come back.
8/30/2018 1:32:49 AM
Great experience for me and my family !!
8/29/2018 8:57:07 PM
Everything was good but 20-30 minute wait to get loaded
8/29/2018 5:38:23 PM
We purchased a sleeper sofa and a bench-style coffee table from AFW. Nice items. The bench table wasn't as nice as the one on display, and has a square stain on it that we wish wasn't there, but it didn't seem like we had a choice about it.
When the delivery guys brought our items, one of them suggested putting felt sliders under the steel coffee table legs, which was a good idea. However, when I brought out the sliders I'd already purchased to use, he sort of took over, and chose four that were way too big, and would have stuck out from under the legs. I told him that I wanted to use smaller ones that wouldn't show, and he argued with me. He started to put the larger ones on anyway, even though I kept telling him that's not what I wanted. Finally, he said, "OK! Maybe you should just do it!", as though it was a really challenging job. The delivery men left and we put the right stickers on the legs, which have worked perfectly ever since. It was odd to have a delivery guy arguing with us about our own furniture after delivering it. Very pushy guy.
We love the sofa (We purchased the upgraded memory foam mattress for our future guests' comfort), and would love the coffee table if it had been more like the showroom sample.
8/29/2018 5:09:51 PM
The service and employee were just great.
8/29/2018 5:01:36 PM
Always good customer service. I have been in your stores many many times and never have a problem finding an associate to assist me. They are always friendly and helpful.
8/29/2018 4:18:00 PM
The store was huge. I was glad yogi d a salesperson and she was great. Asked what I was looking for and what price range. Very easy. I’ll definitely go back if I need anything else.
8/29/2018 3:42:24 PM
Great customer service!
8/29/2018 2:52:24 PM
Easy to work with and let me wander til I find what I like