Store Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
Tuesday, 12/24:
8:00 AM - 8:00 PM
We are closed on Wednesday, 12/25.
Tuesday, 12/31:
10:00 AM - 8:00 PM
Store Location
About This Store
American Furniture Warehouse Conroe, TX
The largest furniture store in the West is now open in Conroe, Texas!
Store Reviews
(100 reviews)
12/15/2024 10:14:38 PM
Bought a couch with recliners 6 months ago. Within two weeks one of the electrical power boxes had failed as well as the padding in the same section. Six months later, another section is showing far more wear than it should be with only light use and the covers of both switches/usb connections have fallen off. Absolute garbage and we won't be back.
12/15/2024 4:14:31 AM
12/13/2024 6:42:21 PM
Great choice of furniture. Great prices. Friendly knowledgeable staff.
12/13/2024 4:44:33 PM
Josh, Salesman was good Darlene in customer service was good. They changed my delivery date to 2 day window without flexibility requirng me to cancel the order because of being out of country. The woman that anwered the phone on the corporate merry go round started off with you can ask your question but whatever it is I will not help you. Ask your question. She then refused to help and booted us into the que again. She should be fired their customer service is like the IRS. Overall it is cheap furniture and bad service. Darlene helped us get refund started she was great. I refuse to do business with companies like this life is to short. Would be zero stars except for Josh and Darlene.
12/13/2024 4:05:19 PM
12/11/2024 2:37:45 PM
My furniture was delivered this morning, we bought the display one. We asked for it to be wrapped and it was not. The bed frame and side of the bed is all scratched. It does t take anything to wrap it in plastic coming from a big company. I expected more from them since we ve been returning customers and we were going to go back for other stuff. Very disappointing
12/9/2024 4:58:03 PM
Beware of buying leather funiture from AFW. I bought a dual recliner there. The color (dye) on the headrest is coming off. When I filed for warranty I received a denial message that pretty much list about any reason for this is a natural issue with leather and isn't covered by warranty.
I've had several sets of leather livingroom funiture over the last 25 years and never had an issue. Be aware that if you buy leather funiture at AFW the leather isn't warrantied if there's an issue.
12/9/2024 4:51:34 PM
Good customer service and good inventory!
12/6/2024 9:46:56 PM
This will always be my go to place when I want to get furniture. No pressure from anyone trying to make a sale while you walk around the store,
11/29/2024 11:55:51 PM
Their slogan about matching wayfair and amazon isn't true whatsoever. I found the exact 899$ entertainment center with fireplace on Amazon for 399$!! Beware of their fake marketing. They may have decent prices but please check online for price match! Saved me 500$ by buying on Amazon! They said they just couldn't match amazon price.
11/28/2024 11:41:29 PM
Huge establishment. Very friendly staff. No pressure.
11/27/2024 9:06:27 PM
My new go to furniture store. Great prices and quality.
6/8/2022 2:50:27 AM
This place sucks!!! delivery was scheduled for a 2pm - 4:30pm window and they didn't show up until after 9pm. there were two guys with stupid looks on their faces that proceeded to laugh at us when we questioned why they were so late. this place will never get our business again and we will see to it that our neighbors are well aware of their shameful practices!
11/24/2024 6:29:29 PM
Went around just to look and found a great deal , Hannah took care of us and got us taken care of and we enjoyed our experience. They have great deals and work with you, will definitely recommend again.
11/23/2024 12:27:06 AM
The furniture is nice. I have my eye on a couch but it's all about the Cafe inside the store. They make the best chicken salad sandwich I have ever had. High quality fresh ingredients. I sandwich is big enough for 2 people. We go regularly just to have lunch.
11/20/2024 2:42:36 AM
As big as Gallery Furniture but cheaper.
11/19/2024 1:08:20 PM
Great furniture at great prices with friendly, helpful staff!
11/17/2024 2:21:43 AM
Tim Plant and James Chambers as well as Franky were amazing salesmen. Most importantly, they were there to help us with genuine, high level service. They never played the role of high pressure salesman either. They answered question after question and even assisted us with a great choice in regards to an Italian leather piece. They knew the detail on their inventory. Kept their word on delivery date and time. Extremely organized and professional but very personable too. Gave us their cell phone numbers. They were able to assist us after hours without complaint. Great representatives of this company.
11/13/2024 12:45:53 PM
I bought a leather sofa set sectional 2 years ago. One piece broke within one month of the expiration of the warrenty, another a few months later. Cushions started to fall apart right after warrenty expired. The set looks nice but is built cheaper 3k down the drain
Avoid.
11/12/2024 6:15:20 PM
I have purchased furniture from American several times; however, this experience was one of my best. Karla was fantastic, explaining everything in detail and being very thorough with all our questions.
11/11/2024 4:49:48 PM
11/9/2024 9:18:54 PM
11/9/2024 12:09:51 AM
My sister and I came to this location to purchase barstools. After making the purchase, my sister decided to purchase a painting. She noticed that the painting tag price cost $59. They scanned it to see if there were any additional paintings in the back, being that this one was a floor model. Upon discovery they noticed the painting price was for a different painting. They took the painting to the back to adjust the $59 price to $21 more.
In the past I have purchased other items from AFW and was excited however after this shenanigans I have spoken with family and friends to stop buying from AFW because if this happens to her it could even happen to you.
A VERY DISAPPOINTED EX-CUSTOMER.
11/6/2024 11:47:55 AM
Nice salesman, poor furniture quality and lifespan
11/5/2024 6:04:31 PM
We needed a new sofa, and we were shocked at the amazing prices. The best part was how laid back yet friendly the sales staff was. Not once, and I stopped by several times to browse, did I feel pressured. Delivery was quick, painless, and professional.
11/2/2024 4:52:36 PM
just bought a end table and the salesman said that it was already put together that all we had to do was put the knob on it so we picked up the table and it was in a box blade lied to us
10/30/2024 7:42:33 PM
Makayla Sue was a great sale clerk. She was very professional and patient in helping my husband and I make the right choice. She should be commended for a job well done. She is a great asset to your team.
10/29/2024 2:49:11 PM
Ya they have good prices..
10/28/2024 2:14:22 AM
Wow could not believe the prices
10/26/2024 5:28:36 AM
10/25/2024 5:06:23 PM
10/25/2024 11:57:35 AM
10/25/2024 2:31:55 AM
We came to this furniture store in hopes of furnishing our house. We were looking for some rugs, couches/recliners, mattress, and some bar stool chairs. AND we found it all within reasonable prices! We were working with Maria Hoang. The staff over all is great, at least Maria was! I don’t like it when people are over bearing and she wasn’t she let us do our thing and when we were ready or had questions she assisted us and made the whole process smooth! We love the quality of the furniture! Super elegant and good long lasting material. Definitely would recommend if you are in the Conroe/woodlands or surrounding area! Great services, great prices, and the delivery was smooth as well nothing came damaged and the delivery guys were great and professional!
10/24/2024 11:28:35 PM
My wife and I purchased over $11 thousand dollars worth of furniture from AFW. There was a tv stand on backorder and we agreed to wait. It shows up a couple weeks later and my wife and I both agree it looks a little different but we would make it work.
It shows up with a large noticeable gouge on the top which AFW agrees to fix.
Their repair person comes out and makes an attempt to repair which looks awful. We were told to wait until it dries and it would look better. It is dry now and still looks awful.
We call AFW and explain the situation and that we would like a replacement as we were unhappy with the repair done. The lady who answered the phone tells my wife they won't do anything for us because we owe $140 and change? We are told because they delivered us a different piece than we originally ordered that we mist pay the difference.
This is a bait and switch and awful business practices. I will not be paying anything extra especially when we still don't have what we originally picked out and paid for. We now have a different tv stand that is damaged.
I still need to purchase another 5K of furniture but it will be at a competitor of AFW
10/24/2024 3:33:13 PM
This was my first time coming here , and I have to say I was
very impressed with the furniture as well as with the quality. The price for a 5 piece Bedroom was outstanding and better than I thought . I am definitely going back for more furniture in the near future !!!
10/23/2024 5:54:14 PM
10/23/2024 12:26:23 AM
10/21/2024 6:23:12 PM
Great selection. I purchased 2 sofas. Two months later I was back to purchase dining room table. Helpful and friendly staff that are NOT pushy.
10/17/2024 3:31:09 PM
Great furniture store with plenty of choices. Prices are also reasonable.
10/13/2024 1:33:34 AM
We have bought lot of furniture for best price in this location. It really stands by what they say, American furniture for affordable price. Lot of designs to choose and great staff to help!
10/9/2024 1:47:02 PM
Nyle Ortiz is what every person in the furniture business should model their service after. Helpful, easy to reach, NOT PUSHY, and informative. He will be my go to guy for any furniture I need.
10/7/2024 1:48:40 AM
It was my boyfriend and I first time here, and when you walk in, there are signs large enough for you to see where you needed to go. I was trying to look for a rocking chair/ glider. It's hard to find places close by to able to physically see and touch a rocking chair/glider and I found 3 that I liked so far. But what really got us was the prices! Such a reasonable amount, and they will even ship it to you. Another thing is you see employees there, but you're not constantly being bothered about " did you need help" or " Are you finding everything ok?" You know the simplest questions that get too be too much after a while. They actually let you shop and give you space and time to think about the merchandise. It's a very clean store as well. There are multiple people there constantly cleaning throughout the store, which is super nice, too. We will definitely come back and purchase a few things cause those prices you can not beat even, Amazon can't compare!
10/3/2024 12:46:57 AM
Walked in at 10am had a couch by 10:15 ..Carmen was AMAZING!!!! she was the only one that actually approached us and she was great the whole time , got the couch I wanted for a great price!! GO SEE CARMEN!!
10/1/2024 5:56:36 AM
Absolutely amazing furniture
9/28/2024 5:48:02 PM
After buying furniture on a SATURDAY (09-21) AND BEING told they were going to have my Furniture transfer from The KATY store to Conroe and I could Pick up next Saturday (09-28)at the Conroe store. on arrival at the Conroe store, I come to fine out that they never transferred my Furniture to the Katy store to Conroe Store AFTER A WEEK!!!!!
NOW I HAVE TO DRIVE 1 HOUR TO KATY TO PICK UP MY OWN FURNITURE!!!!
BAD PLACE TO BUY FROM
9/23/2024 1:29:35 AM
9/22/2024 8:49:53 PM
9/17/2024 11:29:56 PM
Friendly people, this store has it all, prices aren't bad either lol
9/13/2024 8:01:14 PM
NEVER EVER BUY AT THEIR WEBSITE PLEASE THEY WILL NEVER DELIVER
9/13/2024 2:23:50 PM
9/12/2024 8:36:50 PM
It has good prices but i cant finded what i need
9/12/2024 1:52:57 PM
Delivery is a 3 time joke. Worst delivery and customer service. Sad
9/11/2024 2:59:32 PM
awesome
9/11/2024 4:38:40 AM
9/10/2024 4:21:44 PM
I knew what I wanted, but it took a while to find someone willing to help me. I watched 3 workers one their phones, as I approached they walked away. I did get what I wanted. But not sure if I will shop here anymore.
9/5/2024 7:14:53 PM
8/31/2024 4:40:39 AM
Great selection. Sales staff are not pushy.
8/30/2024 12:52:20 AM
Furniture was delivered on time . I purchased a dresser for my granddaughter which she really likes it matches her bed. For myself I purchased a coffee table and an end table and a bookshelf. Everything is great. Got everything delivered and the delivery guys were polite and helpful they asked me where I wanted things to be placed. Well I have a small space so it was easy. Looking forward to purchasing more things.
8/28/2024 5:33:59 PM
Picking up furniture was an awful experience... Waited over an hour only to find out they didn't pull our furniture because they wanted to see what we were hauling it with... Then waited another 50 mins in the bay while they pulled our furniture... What a waste of time!!! I have better things to do... There were 6 employees standing around... Not impressed... If I hadn't already paid for the $6000.00 of furniture I would have just left and gone elsewhere... Nobody there cared about my time...
8/28/2024 11:35:29 AM
Better than I expected, for real Low prices not only a come on in ad. Price only one item, but must of the show room is for sale all the time. I will call the store the bargain new furniture store...
8/26/2024 6:29:09 AM
8/25/2024 9:37:52 PM
Love this place! Large selection and friendly staff!
8/25/2024 8:32:10 PM
Absolute disgrace they way they treat, the cashier blatantly ignored us after spending more then 5k here in 2 weeks,disgusting, spoke to David the store manager
8/21/2024 11:17:15 PM
I recently purchased a name brand glider-recliner from AFW in Conroe, TX, after having two extremely unsatisfactory experiences at the same name brand furniture store and a popular online furniture store. At AFW, I was treated with the utmost respect and professionalism by the salesman, James C, who showed me exactly what I was looking for and then without being pushy, let me wander around trying out different chairs for as long as I wanted! I found several chairs that met my expectations, at prices a lot less than the exact chairs in the other stores! AFW will be my new "Go To" store! The beautiful, nicely laid out store, is well stocked with many fine furnishings! However, I will shop there again just for the outstanding sales experience, not to mention the outstanding delivery service. Oh, and last but not least, the chair is absolutely PERFECT and will give me and my miniature dachshund, Penny, hours of comfort and joy together!
8/21/2024 9:40:15 PM
Salesman kept disappearing...found him at the food counter! They said they would send text with 2hr window of delivery..got the text 6hrs after that window!!
8/20/2024 5:16:12 PM
Massive collection and very clean. Much easy to visualize before you buy. Edward is the best. Love the furnitures I got. He was patient, answered my questions and helped me with the order. I finalized order through app and he even helped me over phone during his day off. Excellent and dedicated salesperson. Ask for Edward if you shop at AFW Conroe to have best shopping experience
8/20/2024 2:49:43 AM
Great prices and selection. First place I go to for furniture.
8/15/2024 6:18:00 PM
Great place to buy furniture!
8/15/2024 5:58:20 AM
8/11/2024 9:44:12 PM
We stopped in to shop for room dividers and left with a whole new set of living room furniture, and a few other things. The showroom is single story and includes household furniture and decor. They have a warehouse on site where you can take items directly home if in stock and you have room or they deliver for a percentage of the cost of your purchase. They also have designated parking for veterans and pregnant women, some of which is covered! Sales people weren’t pushy at all, but were attentive and helpful. The entire process went smoothly and deliver was on time and as expected. We’ll shop here first for future furniture needs!
8/10/2024 5:04:11 AM
Prices are great!!! Very clean, big selections, very friendly employees!!! Very impressed!!! Will definitely go back!
8/2/2024 8:09:13 AM
I loved the furniture I got from here, however I was told I could apply for 12 months interest free financing with no hard hits on my credit and that was a definite lie. I went from a 743 credit score to a 614 as a result of the definite hard inquiry their financing company (Wells Fargo) did. We were looking to buy a home 6 months from now, which is why I wanted to get the furniture now, but if I had not been lied to about the hard inquiry for the financing, I would have just paid outright. Now I have to wait for my credit score to go back up, renew my lease in a home that has mold or move to a new rental property to wait for my credit score to go back up. After having spent the last 11 years paying off debt, establishing good credit and building my credit score to the 743 it was before they lied to me about the repercussions of applying for financing with them it is gut wrenching. The bed is great, don’t get me wrong, it’s the absolute best. I went into many furniture stores before going back there to pick the one I got, and felt GREAT about it at the time. But if I could watch it burn in my front yard and just be out of the money it cost to get my credit score back to what I worked so hard to get it to though, I would. Definitely DO NOT FINANCE through them. Also, AFW, you should be ashamed of yourselves for doing business with a finance company that does this to people, and even more ashamed that your sales people lie about how it’s going to effect their credit to apply for it. It’s predatory, destructive, and honestly disgusting. How dare you.
PS: They have not responded to a single review in 8 months, so rest assured any feedback you may have is probably worthless.
7/28/2024 12:44:05 AM
7/27/2024 5:16:10 PM
The facility is very clean and well-organized. Customer service is exceptional, especially when it comes to handling returns.
7/26/2024 7:02:23 PM
I’m a bit late in writing this review, but better late than never! My fiancé and I had a wonderful experience from the moment we entered the store. We never felt pressured by any of the associates. Normally, I hate going into furniture stores because it feels like a dealership where you’re followed around and constantly bugged by the same associate asking if you need assistance. We did not get that feeling here at all, which made our experience so wonderful.
We had viewed a product online and are so glad we visited the store instead of just purchasing online because once we saw the product in store, we did not like it. We agreed on a set and purchased it. Louis, the sales associate, helped us complete our transaction. He was courteous, respectful, and patient with us throughout the entire process. We purchased our set on April 27th and had it delivered on May 4th. The delivery charge was definitely worth it.
Michael and Alfonso were the two guys who delivered our set. They had great communication with us on the day of delivery, and once they arrived, they respected our property and were very nice. They put together the entire set for us. We had an issue with the light on our couch not coming on, and they called customer service to schedule a technician. Luckily, after they left, we figured it out and were able to cancel the scheduled technician.
I have absolutely no complaints about the service that was provided. We will definitely use AFW in the future and recommend them to others. Just remember to read the fine print, as you should with any big purchase.
7/20/2024 1:18:45 PM
7/18/2024 4:24:00 PM
I shop with Chris, she is very friendly, takes her time to explain about the furniture, very knowledgeable and goes way beyond for us. She needs to be manager of this place. Great job Chris !
7/18/2024 2:45:29 PM
7/15/2024 7:46:15 PM
We buy 4 months ago all matching furniture and still waiting on 2 pieces, costumer service no communication at all. We have to keep calling for a update. I have very big patience but this is ridiculous. They keep saying 3-4 weeks and nothing. Definitely no buying again nothing from here… We call this morning and now we have to wait until 4 more weeks! They don’t take anything serious and they don’t care about keeping more customers… very disappointing situation… hate to have my lamps on the floor…
7/15/2024 1:52:37 AM
They sell some Ashley furniture here. We purchased a hutch that Ashleys wanted $1,000. for and got it for under $700.
7/13/2024 2:45:42 AM
They do not abide by their warranty!! Do not purchase a couch from here!! Get a couch from Costco because at least if you find something wrong with it they will kindly replace it for you or guarantee your money back. Or go find your furniture elsewhere… This place won’t give you squat even if it’s to replace the cushions or fix any existing problems with your couch. It has only been a year and my couch has literally deflated like it was made of AIR. AFW if you talk to me, it better be to guarantee my money back or a replacement couch that’s the same price I paid. If not, I don’t want to hear it. Buyer beware!!
7/13/2024 12:50:30 AM
7/7/2024 5:08:02 PM
Had to habe my 7 month old couch fixed due to improper instalation of staples. Took 2 weeks to fix and.then they reschedule dilevery 3 x so far. Still don't have couch back. Customer.service was no help
7/7/2024 9:36:57 AM
7/6/2024 2:57:08 PM
Cheap quality furniture. We bought a couch from there that was defective; the cushions collapsed within less than three months and were barely usable, as you sink in if you sit on the middle part of it. We reached out to them, we were asked to fill out the warrant claim form, and they said they would repair it. They took it and then brought it back. I took pictures before and after. Nothing was fixed; it was barely touched. We reached out to them again, and this time they sent a technician to our house to check it. The next day, they told us there was nothing they could do about it because it was considered wear and tear. This was for a couch that we had for less than three months and barely used, which is why we didn’t notice the issue until after their 30-day return window. Then they asked if we wanted to buy new cushions for $120 or something like that. The couch was almost $2000. Total ripoff. Never again!
7/5/2024 2:56:22 PM
Ought some furniture from them. This Italian leather living room set, which is awesome, a king bed set which is awesome however, the cross berms that the bed go in our somewhat concerning as I am a big guy and they only have 3 supporting beams that are very thin. The movers were great.
One issue they had was bring up 2 couches upstairs it was a narrow stairway for the size of the couches and they chipped some paint while going up. I’m not going to lie, I probably would’ve had something similar happen to me.
I’m not sure if there’s a way to get the issues covered pictured below? Hopefully. It’s a brand new house.
7/5/2024 2:26:11 AM
Best place for furniture
7/4/2024 3:08:56 PM
Inspect your furniture before the delivery team leaves because it's probably damaged Your furniture will be crammed on a truck with other stuff. Furniture turned upside down or leaning on one leg. Nobody at the company cares. They blame everything on the next department.
6/30/2024 4:34:04 PM
THE WORST PLACE TO BUY FURNITURE.
THEY DELIVERED POORLY MADE FURNITURE TO MY HOME 4 TIMES IN ONE WEEK, WHICH IS RIDICULOUS. STUFF WAS ON BACKORDER THEY DID NOT TELL US ABOUT. IT WAS DEVASTATING CONSIDERING WE HAD FAMILY COMING WITH NO PLACE FOR THEM TO EAT, SLEEP, OR SIT OUR DECOR ON. IT DELAYED OUR ENTIRE MOVING PROCESS.
THEN TRIED TO GASLIGHT US AND SAY THE FURNITURE WAS DESIGNED LIKE THAT, DAMAGED IF IT IS, THEN WHY IS THE FLOOR MODEL NORMAL AND THE PRODUCT ITSELF ONLINE.
THE DRIVERS ARE UNDERPAID AND OVERWORKED. YOU CAN TELL BY HOW FAST THEY THROW YOUR STUFF TOGETHER. THEY SENT OUT TWO GUYS TO PUT TOGETHER FOUR PEICES IN ONE HOUR.
AND DEALING WITH CUSTOMER SERVICE IS LIKE TALKING TO A WALL. THEY DON'T CARE. THEIR BOTTOM LINE IS TO SELL AS MUCH FURNITURE AS POSSIBLE IN ANY CONDITION.
SHAME ON THIS VETERAN OWNED BUSINESS FOR NOT HAVING BETTER QUALITY FURNITURE WITH POOR CUSTOMER SERVICE. THE PUBLIC DOESN'T CARE ABOUT YOUR STORY OF A NO DEBT WAREUOUSE FULL OF RAGGEDY FURNITURE YOU BOUGHT ON DISCOUNT IN BULK.
6/29/2024 7:35:00 PM
Love this place! I have purchased a few pieces of furniture from them in the last year. Everything has been pretty good quality and the prices are good! I love the sales workers, they’re super friendly and are always around if you have a question. I also love how they’re very laid back, and don’t pressure you into buying anything. Makes going in there pleasurable, and makes me keep coming back! One of the best furniture stores I’ve ever been to!
6/28/2024 11:31:00 PM
Great service and prices, been there twice now for purchases.
6/28/2024 8:19:19 PM
They have a Hugh showroom and great customer service. We have purchased a few times at a few locations and they are really awesome. They seem to have most everything thing on site.
6/27/2024 10:43:36 PM
6/27/2024 1:11:18 AM
The only place in Houston I will ever shop for furniture, ever!!
6/26/2024 7:53:28 PM
Sharon Lang sales lady was awesome. We are very satisfied with our new couches and rug. Very comfy and great quality! Great price!
6/24/2024 10:28:34 PM
Great prices and a lot of nice furniture.
6/24/2024 12:42:02 PM
Zane is the best!
6/23/2024 6:28:17 PM
6/23/2024 1:22:27 PM
6/22/2024 4:06:39 PM
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