3/19/2024 2:17:12 AM
By Dylan Broussard
JT at Katy location was awesome ! Very helpful and professional
3/19/2024 1:57:35 AM
By Rahadul Bhuiyan
Every thing was perfect and timely delivered
3/18/2024 8:50:48 PM
By Linda Jefferson
Patrick was our AFW showroom salesman. He was very informative, patient, friendly and just overall very helpful.
3/18/2024 12:33:51 AM
By Rafael Sanchez
Buena variedad de muebles. Me encanta la ayuda para conseguir financiamiento... entregan a tiempo y con calidad.
3/17/2024 10:44:12 PM
By Victor Roberts
3/17/2024 8:24:49 PM
By Luz T Perez
From salesman to delivery everything went well and is working properly. Polite, helpful and courteous service. I appreciate it very much.
3/17/2024 7:41:44 PM
By Karina C Chacon
Great prices!
3/17/2024 7:02:58 PM
By kalvin bernard
3/17/2024 1:38:58 PM
By Craig Jackson
3/16/2024 10:30:18 PM
By Rondi Salgado
What a great experience being there at AFW!
I was Able to find exactly what I needed. The transaction was completed, and we were out the door in record time!
3/16/2024 8:26:22 PM
By Blanca Villanueva
Went in to get a couch with my mother and Renee did an amazing job. She was patient, kind and helped us find the perfect fit. I highly recommend her and this furniture store.
3/16/2024 5:50:22 PM
By Aaron Forrest
Great people, amazing prices, and quick and wonderful delivery team.
3/16/2024 4:33:20 PM
By RAUL
For the price, expect to pay it. There's no price negotiating.
3/16/2024 1:15:46 PM
By Christina Gianelloni
Great service in store. Great selection. Helpful associates. And perfect fast delivery. Delivery drivers were great.
3/16/2024 4:11:03 AM
By Lady T.
Love this store!...Reasonably priced, great customet service, a large selection of furniture, and great customer service..
Thank you, Tony for taking such good care of us!
3/15/2024 9:08:10 PM
By J J
3/15/2024 6:05:42 PM
By Debbie Strickland
3/14/2024 3:05:00 PM
By Tammie Foster
Jj very friendly salesperson in Katy. I purchased The King Isabella Bed with Chest. Day 1 Two Delivery driver couldn't get the Isabella Headboard upstairs they got all the other pieces upstairs accept the headboard. I was afraid that it was too BIG and the Angles of the staircase wouldn't allow it. Day 2 Delivery Drivers Johnathan, Gilmore, Jaivus under 2 minutes Isabella was up the stairs to her New Bedroom. Whew!!! I'm so Happy 😊 I was thinking I needed to downside to a Queen for a Master Bedroom. Great Job Guys. My newly requested Delivery Drivers from here on out.
3/13/2024 4:14:49 PM
By Tyra Price
3/12/2024 11:16:07 PM
By James Clark
Good experience with the salesman. Friendly and not pushy. Had our furniture delivered 2 days later. No issues.
3/12/2024 4:43:49 PM
By Carole Warren
I was very happy with my whole experience, prices are great and staff and delivery were all very professional!!
3/12/2024 4:28:14 PM
By Aarondaface
Awesome delivery and setup. Got my couch, entertainment center and dining table all delivered and set up 2 days after purchasing. They confirmed the delivery the day before and when they would arrive. The delivery drivers got my items in through the complex and tight entrance to my apartment complex and didn’t scuff a single thing. I can’t recommend AFW enough!
3/12/2024 2:29:57 PM
By Kelly Sams
3/12/2024 1:38:51 PM
By Laura Saucedo
Está mueblería tiene cosas hermosas y a un muy buen precio y te llevan los muebles súper rápido volveré pronto.
3/12/2024 1:21:13 PM
By Roshanda Chase
I had a great experience with sales and delivery. I will definitely buy from AFW again
3/11/2024 2:41:43 PM
By Pullamanaidu Pothuru
3/11/2024 2:45:55 PM
By Don Raines
3/11/2024 1:36:27 PM
By Lee Ann Bleyl
3/10/2024 2:13:30 PM
By Francois Pierre
They have the best price and great furniture...
3/10/2024 1:54:09 PM
By Mayra Rangel
You can’t beat their prices and have such a wide selection of products. Also, their delivery service is worth paying a little extra for. Highly recommended
3/10/2024 1:07:58 PM
By Hector Jordan
The delivery was on time down to the minute. I was very impressed and with the delivery service and would definitely recommend.
3/10/2024 1:02:30 PM
By Christa McDuell
Went in yesterday looking for a dresser and TV stand. Walked the entire store with my daughters. Found a couple of pieces that I wanted to purchase so I took photos of the tag and item incase I ran into an employee. I kid you not, not one single person asked me if I needed help. I understand the no pressure sales but if you see someone looking lost…a simple , do you need assistance is ok. Some even looked at me and looked away. Even leaving the couple 5 feet infront of us was told thank you have a great day, us, nothing. Didn’t make me feel too good. Even my daughter noticed the way we were ignored. So I left and made my purchases with another store down the street. If you are big on customer service like I am, don’t come here.
3/9/2024 8:48:46 PM
By jhojarwin hernandez
3/9/2024 2:39:43 PM
By Cynthia Clark
3/8/2024 5:41:44 AM
By sg ga
Be careful buying from this place! They will not refund your money if items are beyond repair! Chairs broke, they sent out a tech that did nothing and lied to his bosses saying I refused repairs! I will not spend another dollar here!
3/7/2024 11:24:56 PM
By Kassim Karimjee
3/7/2024 10:55:25 PM
By Sandy Swearington
3/7/2024 2:12:10 PM
By Tyson B
AFW provides a fantastic experience from beginning to end! Excellent showcase and Sooooooo many options at their storefront, no pushy sales people, their staff was knowledgeable and helpful to find exactly what we needed, they offer excellent financing options, could deliver the very next day to any day you choose. Since we had to sell our old couch first, and I had to go out of town unexpectedly, they even let me reschedule my delivery date. They showed up right on time as promised, courteous and friendly delivery team, and now I'm relaxing in the most comfortable couch that fits exactly what we needed. Oh yeah, did I mention that this exact model is $1000 cheaper than another local furniture store??? From now on, we are exclusively AFW customers and will recommend them to anyone and everyone we know. I would give 10 stars if I could.
3/6/2024 8:17:34 PM
By Krystal Gutierrez
We went into American furniture pretty late around 7:00 pm we spoke with JT he was very helpful and understood our budget and style we wanted. I left so satisfied with my purchase and everything was delivered 48hrs later. I will def be back for any furniture purchases and highly recommend JT
3/6/2024 4:53:19 PM
By Cenetra Pittman
3/6/2024 4:22:38 PM
By Amita Patel
3/5/2024 6:39:31 PM
By Delesa Franklin
My husband and I purchased furniture Feb. 16 under the idea that is would be delivered by Feb. 27, as we were told. Today is March 5 and no furniture to date. I called and spoke with a lovely customer service rep who shared that the main piece to our purchase was on back order and could arrive mid March or at the end of March or later. UNACCEPTABLE!!
I will never purchase anything from AFW. They are no different from some of the popular furniture stores that take months to deliver. I asked that question before the purchase and apparently was misinformed (putting it nicely).
3/5/2024 5:03:50 PM
By Vanessa Santillan
3/4/2024 6:06:15 PM
By Zena Furnish
Store selection was Awesome and Customer Service was Great! Delivery men very Polite when they made the delivery .... Recommend to go there.....
3/4/2024 3:33:34 PM
By Michael b
3/4/2024 3:26:36 PM
By David Eng
This was my first time shopping at American Furniture Warehouse. I have to say, my shopping experience was wonderful. I would recommend anyone to shop with them.
3/4/2024 2:32:18 PM
By Connie Kelsey
3/4/2024 1:04:20 PM
By KC C
3/4/2024 1:11:44 AM
By lenci Lenci
3/3/2024 2:09:59 PM
By Marcus Lawrence
3/3/2024 12:49:10 AM
By Paul Aubin
I bought a cooling, memory foam mattress and my back has been hurting ever since! Hard as a rock. Also, the bed frame that came with the mattress malfunctioned twice within 60 days and there is no way to return or replace for a different bed frame so I had to buy my own bed frame from Amazon.
3/2/2024 8:50:22 PM
By Michelle Stearns
3/2/2024 8:54:13 PM
By David Shelton
Very enjoyable experience from start to finish
3/2/2024 6:59:43 PM
By Amber Kenney
Great service but they hit my ceiling and left a hole I had to patch and repaint.
3/2/2024 4:51:19 PM
By Jeff Geyer
Great service, from sales to delivery. Very fast and took care not to damage anything.
3/1/2024 8:20:15 PM
By Tiffany Pham
As soon as I walked into AFW I was overwhelmed. The showroom is so big and I did not know where to start. JT saw that I looked lost and was so nice to show me around. He did not pressure me on any particular items and answered all my questions. He turned an overwhelming experience into a pleasant one. Also, the prices are hard to beat! Go check it out and ask for JT.
3/1/2024 5:11:40 PM
By Sandra Rosario-Angeles
2/29/2024 7:07:40 PM
By Karla Grecia
Delivery and products are great. However, the furniture anchors are going to be pretty useless for such a heavy furniture.
2/28/2024 2:04:33 PM
By Shyanne Schlauch
2/27/2024 5:37:36 PM
By Alexis Longoria
2/27/2024 2:13:26 PM
By Eric Celia
Comfortable and laid back shopping experience. Great service and on time delivery. I will buy from AFW again.
2/26/2024 6:57:50 PM
By Jan Ryan
2/26/2024 2:16:00 AM
By Patti Melendy
Great customer service! Feglis was very friendly and helpful!
2/25/2024 9:05:57 PM
By Gladys Brumfield
Very professional and great service.
2/25/2024 4:06:37 PM
By Lee Small
2/25/2024 1:11:37 PM
By Lorene Cavazos
2/25/2024 1:57:28 AM
By Darren Martin
2/24/2024 9:00:42 PM
By Beatrice Gernale
2/24/2024 4:51:55 PM
By Juan Martinez
2/24/2024 4:06:53 PM
By Joe Cruz
Great employee help did not get shadowed for purchase but yet Great help
2/24/2024 4:11:30 PM
By Carolyn Garza
2/24/2024 3:23:31 PM
By carlos bravo
2/24/2024 2:16:57 PM
By Alejandro Requenez
2/23/2024 3:00:21 PM
By Tiffany Addison
I’ve purchased many pieces of furniture from Katy and Webster locations. Service is always great and delivery is always fast and efficient.
2/23/2024 2:27:18 PM
By Tracie Mathis
Great customer service.
2/23/2024 2:03:55 PM
By O L
2/22/2024 7:54:56 PM
By Carl Culberson
No complaints from the purchase to the delivery everything was professional and done to my satisfaction
2/22/2024 7:40:07 PM
By Tiffany Kühl
Had a great experience with the staff at the store as well as the delivery team that came! We love the couch and chair
2/22/2024 7:01:28 PM
By john stiles
From answering questions at store and on the phone, to extremely professional delivery personnel...I highly recommend American Furniture Warehouse in Katy, TX. Many thanks to JJ and the staff.
2/22/2024 4:53:03 PM
By April Thanos
I love this store. I’ve made my whole home complete using AFW.
2/21/2024 11:46:38 PM
By Beth Webb
2/21/2024 8:02:35 PM
By Arwa Ghali
The store has everything you can imagine and the price is more than reasonable. I wish I knew about this store earlier
2/21/2024 6:55:03 PM
By Judith Parsley
It's a very nice chair and matches the decor well.
2/21/2024 5:16:52 PM
By Pamela Coufal
We had a great, non aggressive, and non pushy salesman named David. Kudos to David for a pleasant experience. It could not have been any better and all aspects of the sale were 5 star.
2/21/2024 4:13:11 PM
By Mr2talltom
JJ at the store did an awesome job of finishing our sale. Jose and his partner were a couple of great delivery men.
2/20/2024 8:33:16 PM
By Givens Price
2/20/2024 7:30:37 PM
By Ramón Bracho
2/20/2024 2:12:21 PM
By Mike Hollingworth
Yoli was truly a trusted expert and helped us select the best furniture for our needs and budget. Jesse then delivered our furniture ahead of schedule and used extreme care with our purchase. This was one of the best customer experiences that I have had within any industry. Very well done.
2/20/2024 3:16:45 AM
By Amy Vera
JT is the best!
2/19/2024 5:39:03 PM
By Jimmy Shaw
2/19/2024 4:06:34 PM
By Mari Wolf
My AFW experience was amazing before I even entered the showroom! Marion Williams assisted me with my purchases over the phone, so when I arrived, my trip was easy and enjoyable. So much so, I bought two additional items! 😆. Delivery of my new furniture was very professional and easy as well! I highly recommend AFW!
2/19/2024 12:27:01 AM
By Danny
JT at Katy Furniture was awesome!!! Definitely ask for him to when you go!
2/18/2024 6:16:35 PM
By Jonathan McClinton
Great deals and delivery!
2/18/2024 2:15:06 PM
By Medina Regalia, BAS, LVT
Great in store experience as well as kind, on time, and courteous delivery
2/18/2024 1:41:57 PM
By Ashley Bridges
I needed new furniture since I was moving. I went to American Furniture Warehouse(AFW) in December of 2023, and found some pieces I would like to purchase. I told the salesman the reason for my purchase was because I was moving and I would need these items for my new place. I went in January 2024 to add a mattress to my order. I gave AFW all the information they requested for my move, including my new address. I had to pay additional money to get AFW to switch out my old mattress and box spring. I let the salesmen’s know my new address for a second time. The day before delivery I got a notification from AFW that they’ll be delivering to my old address which was incorrect. I was alarmed, so I called them right away. AFW said I would need to come into the store to show proof of my new address. As a customer this made me very dissatisfied and a huge inconvenience. The store was almost an hour away from me and I was experiencing back pain, it was no way I was going to be able to make it out there for a THIRD time to provide information, I previously gave. Instead of acknowledging their mistake I got attitude from the corporate office from a lady named Ashley. I asked for her full name and she said she’s the only Ashley that’s in corporate, she was an absolute nightmare. I decided to call the store to speak to a manager and the same thing happened , attitude and insults was the only options they could provide me. If AFW was competent, they would have got all the required information regarding my moved (the previous times I visited their Katy TX location) instead of focusing on making sure they were paid. I had to cancel my complete order, it was a waste of my time and resources. Overall I will never be using AFW for any future service. Their customer service skills suck completely in my opinion. I went to Living spaces which was more convenient (not an hour drive) and I was introduced to some competent people who handled AFW’s failure with ease and precision. Don’t wast your time getting furniture from AFW when they mess up they’ll tell their customers “I understand but there’s nothing that I can do!”, a complete joke.
2/18/2024 8:22:32 AM
By Pablo Vazquez
2/18/2024 5:00:30 AM
By Vu Nguyen
2/17/2024 7:42:25 PM
By Frank Rincon
Excelente servicio a nivel general
2/17/2024 7:01:51 PM
By Lisa Benson
2/17/2024 7:07:28 PM
By Alexis Smith