Store Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
Store Location
About This Store
American Furniture Warehouse Webster, TX
The largest furniture store in the West is now open in Webster, Texas!
Store Reviews
(100 reviews)
11/21/2024 1:13:10 AM
Not what I thought it was going to be. Not comfortable and is sinking in. Not good quality for that high price. And I was told I was going to have iPhone connections on both sides and it only came with one. On one side. It also has a very bad smell. It doesn’t smell like its new at all I only had it for going on two weeks
11/20/2024 10:23:50 PM
Huge Show room. Plenty of employees. The place was clean and so was the restroom. I have purchased from here before but this time I did financing so that's available. My couch was in stock so I came home with. They do offer delivery for a fee ($125.00) and set it up for you. Tons of employees but had to track someone down to help me. Unfortunately for me, the gentleman kept getting interrupted and helping other customers and paging on the loud speaker so it took longer than it should have. Overall, happy with my multi function made in America couch.
11/20/2024 12:57:16 PM
11/19/2024 8:20:10 PM
Let’s just say I will NEVER visit an AFW store again. I ordered an item online and went to pick it up the next day during my lunch hour. I drove 30 miles and when I arrived, I showed my TDL, online receipt and my credit card using my Apple Wallet. Since I did not have my PHYSICAL card on me, they would not allow me to leave with my purchase.
AFW needs to state on their website that a PHYSICAL credit card is needed at the time of pickup. False advertisement.
I wasted my time and gas. I will never buy any furniture from this store again, and will make sure my family also knows never to shop at AFW. You’ve lost a paying customer for life.
11/19/2024 3:01:09 AM
Amazing experience. Great quality and price.
11/18/2024 8:14:05 PM
Lissa is one of the best employees there she is a great person, very kind. She greeted us at the door with the big smile. She is just so funny that's what made my day💕
11/17/2024 11:01:58 PM
Lissa from the cafe made our experience 5 stars here she definitely was the cherry on top for the AFW experience! She also makes the best caramel iced coffee! Fast, affordable and friendly in every single aspect here at AFW! <3
11/16/2024 10:40:25 PM
Liza in the American Cafe is so nice every time we come in, she makes the best Ice Coffee, and her customer service is top tier! Give this a woman a raise ASAP!
11/15/2024 4:41:20 PM
11/14/2024 2:33:05 PM
Omar was very helpful. Great sale person.
11/13/2024 7:16:33 PM
Horrible customer service been calling over a hour trying to update an order and nobody will help me they keep transferring but then nobody answers then I call back and no answer. Being in customer service myself this is horrible customer service and I’ve spent over 40k with this place for multiple houses and offices.
11/13/2024 12:53:55 AM
11/24/2022 1:37:06 PM
I love their furniture and the service. The only reason i gave a 2 Star is because i ordered a bookshelf and they said it would take a couple of days to get it, so i waited. I call with in 5 days and they said it was in, so i went to pick it up and when i got there, they said it wasn't there, that it would take a week to get it, after i just waited almost a week. So i cancel it. Other than that i like the place.
11/12/2024 1:39:54 PM
11/11/2024 3:31:55 AM
11/10/2024 4:14:53 PM
Great customer service here
10/31/2024 10:44:23 PM
James, our salesman, was excellent. Very attentive even on his day off. He found the exact furniture we wanted and it was delivered on time and on budget.
10/30/2024 6:33:52 PM
Great Customer Service
10/27/2024 12:50:56 AM
*BUYER BEWARE*
Me and my wife spent almost $1600 on a bedroom set in July and here we are a full 3 months later and still are missing a piece. So we called and were transferred to customer service. All we asked for was a way to resolve the issue; so that we could continue to be returning customers. We asked for free delivery on the last piece of furniture (which so happened to also be the biggest piece). We were never told at the time of purchase that any of the items were on backorder. Customer service confirmed that backorders were out of their hands and that's just how they do business. That's just a scummy way to do business if you ask me. So here we are still waiting on our furniture; without a confirmed date on when it might get here.
10/26/2024 2:23:42 AM
10/25/2024 1:17:01 PM
Great selection 😁. I just bought my patio set good prices. I enjoy going in because there's a lot to look around. Plus good service.
10/24/2024 7:45:21 PM
I love AFW but it’s a shame that some of the staff ruined my experience. My sales rep Andrew N was amazing and a people person and really wanted to help with my sale. Unfortunately, I didn’t get the same enthusiasm from manager Janel or front clerk Karla. I had to be the one to ask for any solutions after I drove a total of 1.5 hours gathering ID that wasn’t even able to be used because of the front staff’s inability to listen and the lack of communication from management to staff about policies to ensure that what happened to me shouldn’t have happened.
10/23/2024 3:45:41 PM
Joey was amazing to work with. We were in and out within 40 minutes with a new couch, tables, chairs, and entertainment center. Joey made this process so easy and quick. He also went above and beyond helping us make sure all of our pieces were cohesive. Hands down best furniture shopping experience yet. Highly recommend asking for Joey if you stop by. Thanks Joey!
10/23/2024 1:53:35 PM
10/20/2024 2:24:04 PM
I’m not sure what the secret sauce is with American Furniture Warehouse but we have never ever had a bad purchasing experience with them. It shows in their employees. The floor salespeople are no pressure, super helpful, honest, and communicative. The cashiers have always been nice and helpful (shout out to Denise who helped us so much with our last purchase). And the delivery personnel are excellent. They come in, ask where you want it, they set up, ask if you are happy, then tell you to have a wonderful day. Everyone always does their job with a smile and cheerful manner. Whatever this business is doing, keep doing it! Will absolutely be back!!!!!!
10/15/2024 9:16:38 PM
I got all my furniture here and mirror!!!! I love this place 📌 NEVER LEAVE.
10/15/2024 4:18:48 AM
I purchased a couch from the Webster location on Saturday. Meaghan was very knowledgeable about the inventory. She was patient and answered all of my questions. Never did I feel rushed, she offered information and was never pushy. I highly recommend this store and Meaghan. The store is huge and clean with plenty of inventory.
Toni Hite, Realtor
10/6/2024 6:47:21 PM
Awesome place to buy furniture, on behalf of my mom, everyone is so helpful, no one is pushy, give you options. Mom purchased another table today and Cindy was super helpful.
10/3/2024 2:59:24 PM
Meaghan gave us a terrific experience when we bought a new furniture
10/2/2024 12:22:13 AM
Ok furniture, wasn’t too happy about item supposedly would be here in 3 days, when it did finally arrive 11 days later, nobody bothered to call and let me know, found out it had been there for 2 days when I went and picked it up, was not going to pay their Ridiculous delivery charge for one item…..would’ve been better to spend a little more and gotten it TODAY TODAY TODAY from mattress Mack.
10/1/2024 11:18:32 PM
9/28/2024 7:58:39 PM
Bought some bookcases on sale. Price was reasonable. No one followed us around asking lots questions. Which I liked. We found an associate when we were ready. Rick Orr was polite and handled our sale quickly. Items were in stock. We were in, out, and loaded in about 40mins.
9/26/2024 4:42:35 PM
9/24/2024 2:47:59 AM
Rueben Stanley is extremely knowledgeable and courteous. He prepared our furniture order expeditiously and accurately.
9/19/2024 1:44:58 AM
We purchased about $4,000 worth of furniture from them with no problem, including delivery. We also found a rug we liked, but they only had the floor sample, so we agreed to take that one. It appears that we bought it "As Is" although nobody ever told us that. We found a tear on the carpet and were told too bad, no returns. I guess it was written on the receipt - which happens to be 15 inches long and contains a bunch of fine print. My bad, I guess. At any rate, we were going to buy furniture for another room, and we will find another furniture store. Little things can create customer dissatisfaction or positive impact. They chose the former - I do not understand the logic.
Update as of 9/18. After getting a message from them to contact by email, I did so. Was told again I missed the cutoff, so tough luck.
However, I was contacted by the amazing salesperson we used who contacted the store manager and arranged for us to exchange the rug for another. Layda Valdez saved the day and picked up 3 additional stars for AFW, no thanks to the customer service department! Today we made the exchange, I can say that everything else was excellent. But only through the efforts of a salesperson who went out of her way to do the right thing.
9/17/2024 1:52:19 PM
Found just what I was looking for in office furniture.
Michael was a great sales associate.
9/16/2024 8:17:52 PM
9/16/2024 4:30:35 AM
We had a great experience at American Furniture Warehouse.
Carl Reed helped us find the perfect living room and dining room sets, and the whole process was smooth and easy. The selection is fantastic, and honestly, the prices are better than Rooms To Go for the same (or even better) quality. Plus, delivery was super fast! We’ll definitely be shopping here again.
9/12/2024 9:58:29 PM
You can find some good stuff st a reasonable price here.
9/8/2024 3:26:09 AM
9/7/2024 8:00:42 PM
The service at this location was a horror story! Me and my mother went to this location to get a couch and they treated us as if we were the ones that needed to service them! Yesenia was the young lady servicing us. While she was sweet, she sold us the couch, but told us we could not have it shipped until we both provided proof of lease and an Id. The next day we came with ID and proof of leases but now we were told that we would have to provide 2 Proof of IDs and lease. When asking them why we have to do this (We shopped here before and did not have to provide these items.), another sales person named Emily, who was assisting Yesenia told us, “Are you getting the couch or not?!?(EVEN THOUGH WE HAD PURCHASED IT A DAY PRIOR). So, we canceled the sale and went to another location. Such an inconvenience to have to drive 2 days straight to Webster because they did not appreciate our service nor money. BEST ADVICE I COULD GIVE IS GO TO THE KATY LOCATION THEY ARE AMAZING!
9/5/2024 2:35:43 PM
Very good prices, quality furniture.
9/4/2024 8:53:56 PM
This is my 3rd time visiting and I have never “checked in” to customer pick up. I went inside after waiting 30 minutes and I was told some salespeople check the customer in and some don’t. Why not? If I paid to pick up then all salespeople should automatically check the customer in. Getting off again is an inconvenience. Now I have to wait 10-15 additional minutes. The salesman who assisted me was Jose Gonzales but his name tag said Joey. I’m really upset in the time I wasted. I paid at 3:10 and received my text. I FINALLY GOT MY PURCHASE AT 3:50. It was not busy. Wasted my time.
9/3/2024 11:25:19 PM
I called the store inquiring about whether my furniture is available yet and spoke with a lady named Sandra she offered by far the best customer service I have ever experienced. I presented a problem she offered a solution all the while with the most contagious positive energy you could hear her smile through the phone. She genuinely seemed like she was happy to help me. I'm so used to poor customer service that it was a shock receiving this level of customer service she needs a raise!!!
9/2/2024 6:16:38 PM
9/1/2024 3:34:20 PM
8/26/2024 5:05:18 PM
Very Pleased with the products that AFW offers at a very affordable prices that doesn’t break your bank. All the employees are very welcoming and attentive, but yet they give you space to walk around and see the furniture without feeling pressured or harassed. We have bought several times here before very recommended.
8/21/2024 10:11:04 AM
Good pricing and selection for home furniture and rugs. Sales people were available everywhere if you needed them without pressuring you. That was nice. I would definitely recommend this store.
8/19/2024 9:31:44 PM
I cannot say enough good things about American Furniture Warehouse located on the Gulf Frwy in Webster,TX. Confronted with the task of furnishing my son’s first apartment, we entered this store. Almost, immediately we met Mr. Rick Orr, one of the salesmen there. He is an exceptional salesman. He was polite and eager to help us. After explaining our intentions, he instantly began showing us furniture to accomplish our goal. This store has beautiful furniture! His knowledge of the store inventory was extremely impressive. Admittedly, I am a picky shopper but Rick was kind, patient and never appeared annoyed. His behavior spoke volumes regarding his level of dedication towards satisfying his customers and is not easily found with most salespeople today. He definitely took the stress out of furniture shopping. It’s been a week since all of our furniture was delivered and everything looks wonderful! Compliments have already been received. Thank you Mr. Rick Orr and AFW! You have gained a forever customer and I will be referring family and friends.
8/17/2024 8:08:04 PM
8/16/2024 7:35:15 PM
We just purchased a new oversized recliner. Sale price was great, Jesse was very helpful and not pushy. Three young men delivered the chair on schedule and they were nice and professional. Only one negative comment- there’s a piece/flap of fabric on the back of the chair to cover up the frame. The bottom of the flap is supposed to wrap under the chair and Velcro to stick. Unfortunately the flap is not quite long enough to wrap under the chair to Velcro so it just hangs loose. Quality Control needs to check this at the factory.
8/14/2024 6:54:41 PM
Our sales associate, Tall Brian, was AMAZING. He helped us every step of the way. The prices here are insanely discounted. Highly recommend this place!
8/14/2024 1:20:23 PM
Cindy helped me with everything,She is awesome!
8/6/2024 10:00:01 PM
7/30/2024 9:51:21 PM
7/30/2024 8:51:01 PM
Love everything
7/25/2024 9:34:29 PM
7/25/2024 6:21:41 PM
7/25/2024 11:14:55 AM
7/18/2024 8:14:38 PM
We just came into AFW today to make a purchase and was blessed to be helped by Gabe Y. Please go see him for ALL of your furniture needs as he is enthusiastic and knowledgeable. Tell him I sent you! Great experience, we will be back for added items soon.
7/16/2024 4:10:04 AM
Do you think you guys could make your giant all white flashing LED billboard any brighter at night? I still have a little bit of my night vision left.
7/13/2024 3:45:02 AM
Purchased leather sofa and loveseat about a year ago and both pieces peeling already. Spoke with customer service manager who told me I was out of the warranty period. Thousands of dollars down the train. Don’t trust the hype, their products are inferior.
7/11/2024 1:35:49 AM
AFW is a nice place to go to when you need some furniture! Their prices are fair and affordable! They seem to have won several awards for being the best furniture store around. If you need any type of furnishings, this is a good place to check out! They even have a deli in case you want to celebrate your purchase with food!
7/11/2024 1:16:15 AM
AVOID AT ALL COSTS
I placed an order with this business, and there was a manufacturers defect with the table. When I contacted the company to utilize their one year warranty program, the representative named Roger and the customer service department was extremely rude and displeasing and told me that I am the one that caused the damage to the table, though the representative has no proof that this is the case. I am unsure why I am being discriminated against in regards to utilizing the warranty program when there is no basis of user damage but rather manufacturers defect. They do not honor their warranty program, predatory business practices.
7/9/2024 5:47:14 PM
Great prices and a huge selection. Wouldn't expect the furniture to be of the highest quality but you get what you pay for. Would highly recommend as a first stop whenever buying new furniture and at the very least using it as a way to figure out what exactly you are looking for even if you don't find exactly what you want to buy.
7/7/2024 7:42:50 PM
Love love love this place! They take such good care of us each and every stop! I recommend it to everyone the chance I get!
7/7/2024 5:01:59 PM
Went in looking for a new couch with a vague idea of what I wanted. Robert the sales guy was fantastic, and he was able to answer all my questions and help me gain a better idea of what I was looking for. He made himself available without being pushy or aggressive. Payment and setting up delivery was quick and easy. The delivery process went very smooth. They communicated well through text and were on time with their set delivery window (they were actually here at the very beginning of that window so I wasn’t stuck waiting at my apartment all day). The guys delivering my furniture were professional and friendly. They also handled my new furniture with care. Great experience all around recommend AFW 10/10.
7/7/2024 2:48:49 PM
Great service and delivery! Definitely recommend!
7/6/2024 7:10:12 PM
7/6/2024 6:48:55 PM
7/6/2024 5:24:19 PM
7/5/2024 9:14:23 PM
7/5/2024 9:20:54 PM
My husband and I were referred by my father in law and I’m very glad we listened. They had a wonderful variety to choose from and their prices are very affordable! We will most definitely be returning customers.
7/5/2024 7:01:49 PM
7/5/2024 6:47:00 PM
7/5/2024 5:12:29 PM
Everything was positive
7/5/2024 3:22:14 PM
Wonderful experience with AFW. The piece I wanted wasn't available locally yet they were able to get from another store out of state with no additional cost. I was told it would be 2-3 weeks and it was delivered to my home within 5 days. I couldn't believe it. They beat other retailers by $350-$700. It is quality furniture and the people were so great and helpful. Will definitely consider them again in the future.
7/5/2024 1:05:16 PM
7/4/2024 10:20:38 PM
7/4/2024 9:52:47 PM
American Furniture has great furniture awesome return policy. No hassle!!
7/4/2024 8:19:47 PM
7/4/2024 6:16:08 PM
7/4/2024 5:35:36 PM
Great customer service overall. Delivery guys were great!
7/4/2024 5:36:56 PM
7/4/2024 5:04:30 PM
Good furniture at a good price and notify you when deliveries are on the way.
7/4/2024 2:53:49 PM
Love my new sectional, great quality. Awesome experience from start to finish. Would definitely recommend to all my friends and family!
7/3/2024 8:42:29 PM
Great prices compared to other furniture locations. Delivery drivers were quick and professional.
7/3/2024 8:10:52 PM
7/3/2024 6:43:15 PM
Salesman was friendly, respectful, smiled throughout the deal and was never ever pushy! The delivery personnel were just as nice and respectful. When I need furniture again, u can bet it'll be with AFW!
7/3/2024 5:53:02 PM
7/3/2024 3:12:19 PM
7/3/2024 2:32:09 PM
This is my second experience with AFW and they never disappoint. They have exceptional customer service, and great quality furniture for a good price!
7/3/2024 2:01:02 PM
A++++. We will be repeat customers. First delivery had two pieces damaged. They replaced the following week due to my schedule. They inspected new furniture and made sure we were 100% satisfied. Great job AMW
7/2/2024 9:18:02 PM
7/2/2024 6:56:24 PM
Excellent transaction and great furniture!
7/2/2024 6:36:03 PM
Perfect 10/10 I got a good price quick buying process and friendly delivery team
7/2/2024 5:22:26 PM
7/2/2024 3:39:09 PM
7/2/2024 2:05:56 PM
7/2/2024 1:11:18 PM
This is our second time purchasing items from American Furniture Warehouse and we could not be more satisfied and happy with our purchases.
The delivery process was quick, simple & professional. The guys were in & out, no mess, no fuss. You couldn't even tell they've been here except I now have a dining & living room full of new furniture.
Thank you!
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